Network Engr Associate

Aurora Health Care; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Aurora Health Care is seeking a network technician to maintain and optimize the enterprise network supporting hospitals, medical offices, and administrative facilities. The role requires basic network administration knowledge and the ability to work independently or in a team, with evenings/weekends possible for conversions.

Candidates should have a Bachelor's degree in Computer Science or related field, plus Cisco-related certification within the first year.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• CCST or higher certification within first year of hire is preferred.
• 1 year experience in IT or equivalent knowledge.
• Proficiency in verbal and written communications.

Responsibilities

• Maintain the technical performance of network systems across enterprise locations.
• Monitor system performance and optimize network resource utilization.
• Implement routine risk network changes under guidance.
• Troubleshoot and resolve help desk tickets and network problems.
• Follow change management processes and document issues.

Skills

Verbal communication

Written communication

Time management

Problem solving

Independent work

Customer interaction

Networking knowledge

Education

Bachelor's degree in Computer Science or related

Tools

Cisco equipment

IPAM/DNS/DHCP

Network monitoring tools

Job description

Major Responsibilities:

Maintains the technical performance of network systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities.

Monitors system performance and takes appropriate action to ensure the best performance and utilization of network resources. Participates in localized problem determination and resolution. Seeks guidance from senior staff or escalates appropriately.

Supports the networking systems, working with multiple IS departments and vendors to provide stable and reliable network connectivity. Demonstrates basic knowledge of the network infrastructure for which they provide administration.

Implement routine risk network changes and design network solutions (switches, routers, and system hardware) with guidance from senior engineers while following established designs and configurations previously developed.

Works in both in a team setting and independently, accepting instruction and leadership from fellow team members.

Works well under pressure, able to multi-task.

Follows defined protocols for working with customers. Resolves help desk tickets and network problems. Tracks and trends issues and drives resolution. Understands and follows change management processes.

Physically and logically install components (routers, switches, physical cabling, UPS, etc) into a single unified network under the direction of more experienced network engineers.

Assists in less complex projects to define network infrastructure requirements and recommendations for appropriate solutions. Participates in determining hardware, software, and administrative standards and procedures.

Licensure, Registration, and/or Certification Required:

Cisco Certified Support Technician (CCST) or higher within first year of hiring

Education Required:

Bachelor’s degree (or equivalent knowledge) in Computer Science or related.

Experience Required:

1 year experience in IT or equivalent knowledge.

Knowledge, Skills & Abilities Required:

This position will require proficiency in verbal and written communications.

Ability to effectively handle customer contacts and problem resolution.

Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards.

Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise.

Knowledge of network protocols, routing protocols, wireless protocols and broadband.

Knowledge/skills in client/server, general networking, IPAM/DNS/DHCP, Internet, and hardware - routers, switches, etc.

Physical Requirements and Working Conditions:

Must be available for callback support on a regular basis. This position requires evenings and weekend hours at times for conversions, due to schedules.

Must have own dependable transportation.

Employee does not have direct patient contact.

Must be able to sit up to 80% of each workday.

Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday.

Must be able to lift up to 50 lbs on occasion.

Must be able to twist, bend, and kneel.

Must have ability to perform work-related travel.

Preferred Job Requirements:

Education: Bachelors Degree in Computer Science, Business Administration or related field preferred.

Certificate/License: Cisco Certifications preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.