Network Engineer - Project Lead (Telephony Engineer)

Innosoft Corporation; New York (NY); On-site; USD 70,000 - 110,000; Part time

Benefits offered by this job

50% Health Insurance Paid by Innosoft

Paid Vacation

401K Match

STD LTD and AD&D paid by Innosoft

Job summary

Innosoft Corporation seeks a Network Engineer – Project Lead (Telephony Engineer) to manage enterprise voice and UC systems at the University of South Carolina.

You will lead advanced telephony operations, resolve complex incidents, and drive technical initiatives to improve performance and resiliency.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience with Avaya on-premises PBX systems.
• 2+ years of experience administering VoIP and UC platforms.
• 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
• 2+ years of experience with telecommunications infrastructure (voice circuits, SBCs, PSTN).

Responsibilities

• Provide operational and advanced telephony administration including move/add/change requests for voice and UC services.
• Maintain accurate 911 location information and deliver customer service.
• Create and maintain detailed technical docs and knowledge base articles.
• Track work performed and labor hours using ITS systems.
• Lead tasks for projects to maintain enterprise telephony networks.
• Design, implement and document improvements to the enterprise telephony network.
• Configure and install telephony systems, hardware and safety devices.
• Coordinate with vendors to provision circuits and resolve outages.
• Monitor and resolve telephony and UC incidents to maximize uptime.
• Collaborate across teams to enhance service quality and resiliency.

Skills

SIP, RTP, QoS, dial plans

Voice routing

VoIP & Unified Communications

PBX/Telephony infrastructure

SBCs & PSTN integration

Incident resolution

Vendor coordination

Communication skills

Project leadership

Education

Bachelor’s degree or equivalent

Tools

Avaya on-premises PBX systems

Job description

Network Engineer - Project Lead (Telephony Engineer)

Columbia, United States | Posted on 08/25/2026

Network Engineer – Project Lead (Telephony Engineer)

Project Identifier

SC

Client

South Carolina

Agency

State of South Carolina

Location

Onsite

Location:514 Main Street, Columbia, South Carolina, USA, 29208

Candidatelocation: Candidate must be a South Carolina resident or willing torelocate to SC at their own expense before starting the role and must be aU.S. Citizen or Legal Resident.

Contract Duration

6 Months

Interview Type

Online

The candidate will have to be on InnosoftW2.

At least 6 months of valid workauthorization

Tentative Start Date

09/28/2026

Deadline

08/30/2026

Project Overview

The Telephony Engineer / Project Lead will provideadvanced operational, engineering, administration, and project leadershipsupport for the University of South Carolina’s enterprise telephony and unifiedcommunications environment. The role is responsible for maintaining reliablevoice services, supporting day-to-day telephony operations, resolving complexincidents, leading technical initiatives, and improving the performance,resiliency, and efficiency of enterprise voice systems.

Duties/Responsibilities:

• Provideoperational and advanced telephony administration, including move, add,change, and disconnect requests for voice, voicemail, conference services,safety devices, telephone IVR, vectoring, call center, and unifiedcommunication services.
  
• Maintainaccurate 911 location information and provide professional customerservice and support.
  
• Createand maintain detailed technical documentation, technical notes, andknowledge base articles for internal and customer use.
  
• UseDivision of Information Technology systems to track work performed andlabor hours.
  
• Provideadvanced technical support for projects and lead tasks required tomaintain enterprise telephony network systems.
  
• Research,design, maintain, and implement improvements to the enterprise telephonynetwork.
  
• Configureand install telephony systems, hardware, media gateways, telephones, andsafety devices.
  
• Developand document technical standards, processes, and system configurations,and perform quality assurance testing.
  
• Workwith vendors to provision new circuits and resolve outages.
  
• Analyzeand evaluate vector routing, ARS routing tables, and route patterns, anddiagnose and resolve related issues.
  
• Surveyexisting telephone systems and recommend appropriate technologies toaddress specific requirements.
  
• Providetechnical recommendations for the strategic direction of enterprisetelephony services and serve as the primary escalation point for technicalwork.
  
• Provideoperational and engineer-level support for enterprise telephony networksand unified communications and resolve customer incident tickets.
  
• Coordinatemulti-team efforts to resolve outages and perform advanced maintenance andrepair of telephony and unified communications systems.
  
• Identifyopportunities for automation and work with the Division of InformationTechnology Automation team to streamline operational processes.
  
• Collaboratewith team members, other groups, and vendors to improve service quality,efficiency, resiliency, and reduce outage time.
  
• Monitortelephony and network systems to proactively identify and resolve problemsand ensure maximum uptime.
  
• Maintainaccurate system documentation and system diagrams as enhancements andchanges are implemented.
  
• FollowDivision of Information Technology Incident Management and ChangeManagement processes.
  

Requirements

Education and Certifications:

• Bachelor’sdegree or equivalent work experience.
  

Required Skills:

• 2+ yearsof experience with Avaya on-premises PBX systems.
  
• 2+ yearsof experience administering VoIP and Unified Communications platforms.
  
• 2+ yearsof experience with SIP, RTP, QoS, dial plans, call routing, and voicegateway technologies.
  
• 2+ yearsof experience troubleshooting voice quality, call routing, carrierconnectivity, and E911 services.
  
• 2+ yearsof experience with telecommunications infrastructure, including voicecircuits, Session Border Controllers (SBCs), and PSTN integration.
  

Preferred Skills:

• Experiencedesigning, implementing, and supporting enterprise cloud-based telephonysolutions, including migration from on-premises telephony platforms tocloud-based services.
  

Additional Skills:

• Moderatelycomplex to complex knowledge of telephone network services and telephonenetwork design methods.
  
• Abilityto present technical and non-technical reports clearly and concisely.
  
• Abilityto establish effective working relationships with vendors, managementstaff, and users.
  
• Advancedknowledge of systems administration techniques and tools.
  
• Stronginterpersonal and communication skills, with the ability to managemultiple, shifting priorities.
  

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.