Network Engineer (LAN/WiFi) (Hybrid)

A.C. Coy; United States; Hybride; USD 85 000 - 115 000; Plein temps

Résumé du poste

Tier One Technologies is seeking a Network Engineer to support LAN and WiFi monitoring and issue resolution for a US Government client in Raleigh, NC. This hybrid Contract-to-Hire position will require on-site presence and occasional after-hours work.

The role focuses on troubleshooting LAN/WiFi connectivity, resolving ServiceNow tickets, documenting steps, and collaborating across Tier levels to ensure rapid incident resolution.

Qualifications

• Degree in an applicable field or 4 additional years of related experience.
• 3+ years of network experience and support.
• Expertise in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree).
• Strong troubleshooting and analytical skills - Layer 1 and 2.
• Understanding of LAN security standards and methodologies.
• Experience with Cisco Meraki, HPE Aruba, Juniper Mist, Fortinet.
• Experience with ServiceNow or other ticketing systems.
• Proficiency with MS Office Suite, especially Excel and Teams.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced environment.
• Must be a US Citizen or Permanent Resident and able to obtain Public Trust Clearance.
• Must have lived in the US for the past 5 years.

Responsabilités

• Troubleshoot and resolve LAN and WiFi connectivity issues (switches, routers, cabling).
• Resolve ServiceNow tickets.
• Document troubleshooting steps for future reference.
• Assist Tier 1 support and provide Tier 2/3 escalation as needed.
• Collaborate with Tier 3 LAN Engineers for complex issues.
• Perform duties to support mission requirements and prioritize workload.

Connaissances

Network troubleshooting

LAN protocols

ServiceNow

Documentation

Communication

Formation

Bachelor's degree or 4 additional years of related experience

Outils

ServiceNow

MS Office (Excel, Teams)

LAN security practices

Description du poste

Overview

Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client.

This hybrid Contract-to-Hire position will be located in Raleigh, NC.

The work schedule: Monday - Friday from 9:00 AM to 6:00 PM EST with occasional on-call rotation and after-hours work.

SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Troubleshoot and resolve LAN and WiFi connectivity issues, including, but not limited to, switches, routers, and cabling.


• Resolve Trouble tickets generated through ServiceNow


• Document troubleshooting steps and solutions for future reference.


• Assist Tier 1 support in diagnosing and resolving LAN-related problems.


• Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.


• Collaborate with Tier 3 LAN Engineers for complex issue resolution.


• Perform duties in support of the mission as directed by company's Management.


• Typically performs all functional duties independently.


• Provide assistance of more senior positions and/or perform functional duties under the oversight of more senior positions.


• Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.

Qualifications

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.


• 3+ years of applicable network experience and support.


• Expertise in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).


• Strong troubleshooting and analytical skills - Layer 1 and 2.


• Understanding of LAN security standards and methodologies.


• Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.


• Experience with ServiceNow or other ticketing systems.


• Proficiency with MS Office Suite, especially Excel and Teams.


• Excellent written and verbal communication skills.


• Proven ability to work independently and thrive in a fast-paced, rapidly changing environment.


• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.


• Exceptional communication skills, both written and verbal.


• Must be a US Citizen or Permanent Status Green Card holder.


• Must be able to obtain Public Trust Clearance.


• Must have lived in the US for the past 5 years.


• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)