Network Engineer - Infrastructure Services, IS&T Early Career

Apple; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Apple seeks a Network Support Engineer to join the Global Network Services team, focusing on retail network infrastructure. You will work across wireless, LAN and WAN to ensure reliable global connectivity and support ambitious projects that span Apple’s retail footprint.

The role requires hands-on network engineering skills, collaboration across cross-functional groups, and the ability to mentor others while managing multiple initiatives in a dynamic environment.

Qualifications

• Bachelor's degree or equivalent in Networking/CS/Engineering or related field.
• Experience in Network Engineering Fundamentals.
• Ability to work varied shift times (early mornings/late nights).
• Fundamental knowledge of enterprise network environments and troubleshooting.

Responsibilities

• Troubleshoot wireless, LAN and WAN issues.
• Diagnose and identify root causes of network issues.
• Maintain consistency (code, platforms, configuration) across the global fleet.
• Schedule and execute change requests.
• Coordinate with internal and external partners within a large-scale enterprise.

Skills

Networking fundamentals

Troubleshooting

Scripting

Linux utilities

Education

Bachelor's degree in Networking / CS / Engineering

Tools

Cisco CCNP

Juniper JNCIS

Network+

CWNA

Ansible

Python

Job description

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Apple is seeking an exceptional Network Support Engineer to join their Global Network Services (GNS) team, with a focus on Retail network infrastructure. This is a technical, hands-on role in a dynamic and fast paced environment. The successful candidate will have a mixture of technical know-how as well as a excellent network analysis fundamentals and robust troubleshooting skills.

Description

Early Career community also provides employees with the opportunity to build community among themselves by attending educational and social events. The candidate will be responsible for supporting Apple’s rapidly growing retail network globally. They will need to excel in a fast-paced environment with the ability to multi-task and work not only on day to day operational support, but also participate and manage their own projects. This person must be a collaborative team player that will work across cross-functional groups and have the ability and willingness to mentor others and have a sound business approach for supporting our global footprint.

Key Responsibilities

• Troubleshoot wireless, LAN and WAN issues.
• Diagnose and identify root causes of network issues.
• Maintain consistency (code, platforms, configuration) across the global fleet.
• Schedule and execute change requests.
• Proficiently coordinate and troubleshoot with internal and external partners within a large scale enterprise.

Minimum Qualifications

• Bachelors degree in Networking, software development, Computer Science/Engineering, Retail Customer Service, Help Desk Support, Engineering or equivalent degree or experience.
• Experience in Network Engineering Fundamentals.
• Flexibility to work early morning or late night shift patterns.

Preferred Qualifications

• Related networking engineering internship or job experience.
• Excellent quantitative and interpersonal skills.
• Leadership experience.
• Industry certifications or having equivalent competencies such as Cisco CCNP, Juniper JNCIS, Network+, CWNAFamiliarity with centralized configuration management and automation technologies such as Ansible, Salt, Chef or Puppet.Standard Linux utilities and programs (grep, sed, awk, sort, traceroute, tcpdump, etc)Automating workflows through scripting (Ansible, Python, Perl, Ruby, awk or shell)