Network Engineer (COMPUTER NETWORK SPECIALIST II)

Maryland; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Maryland Department of Human Services (DHS) is seeking a Network Engineer in Baltimore to design, implement, maintain, and support the agency's enterprise network infrastructure. The role emphasizes lifecycle management of devices, security systems, and rooftop installations, with strict adherence to ITIL-based ticketing and change management processes.

Responsibilities include maintaining lifecycle of devices, configuring security systems, and ensuring continuous operational stability through

Qualifications

• Experience requirements described in the job posting include two years and six months of experience in planning, integrating and maintaining software and hardware for local or wide area computer networks and related data communications tasks.
• Additional substitutions are described for education, certifications, or military service to meet the required experience.

Responsibilities

• Network Systems & Lifecycle Management: Maintains all network devices throughout their lifecycle in accordance with DHS standards; manages security systems and device management software.
• Ticketing & Incident Management: Uses the enterprise ticketing system, updates tickets daily with work performed and current status, adheres to change management protocols.

Job description

Introduction

�

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

�

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�

This is a full-time contractual position.

There are two openings for this posting.

GRADE

19

LOCATION OF POSITION

Maryland Department of Human Services

Office Of Technology for Human Services

25 S. Charles Street�

Baltimore, MD 21201

Main Purpose of Job

The purpose of this Network Engineer position is to design, implement, maintain, and support the agency's enterprise network infrastructure. This involves the full lifecycle management of network devices from deployment to excessing in accordance with DHS standards. The engineer manages critical security systems and infrastructure, performs physical networking tasks including rooftop installations, and strictly adheres to ITIL-based ticketing and change management protocols to ensure continuous operational stability.

POSITION DUTIES

Network Systems & Lifecycle Management

• Maintains all network devices throughout their lifecycle, from initial deployment to excess/disposal, strictly using DHS standards. Actively manages and configures security systems including AAA Servers, WIFI management controllers, firewalls, Network Access Control (NAC) systems, environmental monitoring tools, and device management software.

Ticketing & Incident Management

• Uses the enterprise ticketing system to manage assignments. Must update tickets daily with accurate information regarding the work performed and current status (e.g., Work in Progress, Pending). Failure to update tickets accurately and daily may result in disciplinary actions.

MINIMUM QUALIFICATIONS

Experience: Two years and sixmonths of experience, one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

1. 1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
2. 2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
3. 3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
4. 4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.
5. 5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience installing network devices.
• One year experience working with Cisco devices.
• One year of managing and configuring network devices including switches, VLANs, and routers.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.