Network Engineer (Cisco UCCE)

SRI Tech solutions Inc; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

An IT staffing firm is seeking an experienced Network Engineer with strong expertise in Cisco UCCE. This role involves troubleshooting complex issues, developing call center workflows, and providing on-call support. Candidates should possess a minimum of 8 years in relevant IT roles, with advanced skills in VoIP, TCP/IP, and Cisco Call Manager. The position is based in Tampa, FL and requires effective communication and teamwork.

Qualifications

• Minimum 8+ years’ experience in IT and systems architecture.
• Advanced knowledge of Call Center environment.
• Expert knowledge in Cisco UCCE development and deployment.

Responsibilities

• Troubleshoot UCCE issues including logging and scripting.
• Develop custom reports on Cisco CUIC.
• Implement call flows for new call centers.

Skills

Cisco UCCE

VoIP

UAT

TCP/IP

Firewall

Cisco Call Manager

SIP Trunking

Data analysis

Presentation skills

Team collaboration

Tools

Microsoft Excel

Access

PowerPoint

Job description

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000, SRI Tech is a fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT.

Job Description

Job Title: Network Engineer (Cisco UCCE)

Location: Tampa, FL

Duration: 6+ months contract

JOB SUMMARY:

Network Engineer with Cisco UCCE experience. The candidate should have solid technical skills, as well as interpersonal and organizational abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.

Essential Job Functions/Duties

• Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
• Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) – Develop custom reports on Cisco CUIC
• Scripting new call flows for new call centers, including UAT testing with end user
• Work with Finesse gadgets – Experience in the design, development, integration, testing, and implementation of a large contact center systems
• Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
• Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
• Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
• Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
• Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
• Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
• Excellent presentation/verbal communication skills and the ability to train and mentor other team members
• Ability to work well both independently, and in a team environment
• Developing new UCCE / UCCX applications and maintaining legacy applications.
• Provide 24x7 on‑call support

Qualifications

Qualification Requirements:

• Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
• VoiceXML 2.0 & CVP
• Core Java, J2SE, 1.5, 1.6 and 1.7
• Data dips to a variety of data sources
• CTI (screen pops)
• Advanced knowledge of Call Center environment is essential.
• Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
• Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
• Excellent written and verbal communications skills required. Must be a self‑starter and able to work in a team environment
• Solid understanding of Cisco SQL database schema.
• Network Design
• Advanced networking skills
• Device Implementation and administration
• Minimum 8+ years’ experience
• 8+ years process development, support and implementation of systems architect
• Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
• Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
• Nuance ASR/TTS is a plus
• NICE Audio/Screen recording is a plus
• Track record working with UCCE systems with a minimum of 1000 endpoints

Education Requirements

None specified.

Licensing/Certification Requirements

• CCIE a plus

Physical Requirements

None specified.

Additional Information

SRI Tech Solutions Certified Minority Business Enterprise | An E‑Verify Employer. SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.