Network Engineer 1 or 2 - Information Systems - FT - Day

Stormont Vail Health; Topeka (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

Stormont Vail Health is seeking a Network and Telephony Engineer to maintain, monitor, and improve the hospital's IT infrastructure in Topeka. You will design, implement, and support network and telephony services critical to patient care and daily operations.

You will work with Help Desk, Systems Engineers, IT Security, and Application staff, participate in on-call rotations, and ensure security, privacy, and change-management policies are followed while delivering reliable service.

Qualifications

• Experience with network infrastructure in healthcare environments.
• Ability to interpret complex technical instructions and diagrams.
• Proven teamwork and strong communication skills.

Responsibilities

• Maintain documentation, diagrams and inventories for networks and telephony.
• Monitor, troubleshoot, and maintain access layer networking devices.
• On-call for network and wireless incidents 24/7 and coordinate resolutions.
• Engage with carriers/vendors to resolve issues and enhance functionality.
• Develop proposals for new network/telephony solutions and implement changes.

Skills

Network troubleshooting

Documentation

Customer service

Vendor coordination

On-call support

Tools

Cisco IOS

Wi-Fi controller mgmt

Job description

* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and technical procedures. Ability to effectively present information and respond to questions from groups of managers, peers, internal customers, and the general public. (Required proficiency)* Ability to apply mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. (Required proficiency)* Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. (Required proficiency)* Maintain documentation, diagrams, and inventory of network infrastructure and security devices, components, and systems.* Log and track requests for assistance in a trouble tracking/ticketing system, and handle routine, tier I, network escalations from the Help Desk.* Manage all internal and external IP and DNS addressing.* Monitor, troubleshoot, and maintain access layer networking devices and infrastructure.* Monitor and assist with core networking devices and infrastructure.* Engages carrier and/or vendor support as required for timely problem resolution.* Setup and maintain communication closets, racks, and power protection equipment.* Monitor, troubleshoot, and maintain 802.11x wireless infrastructure and client devices.* Demonstrate customer service mindset and ability to work effectively as a team with Help Desk, Systems Engineers, IT Security, and Application staff.* On call for, network, and wireless infrastructure incidents and outages. While performing the duties of this job the employee is occasionally required to work evenings, nights, and weekends, and may be required to travel to remote facilities.* Show dedication to delivering results on-time and on-budget.* Understand and adhere to Stormont IT, security, and change management policies.* Demonstrate excellent customer relationship skills including communicating service levels, and providing status necessary reports.* Effective in decision-making, problem solving and influencing others.* Demonstrate excellent project management skills with the ability to effectively coordinate and deliver results across organizational divisions.* Develop design proposals, recommendations and justifications for new systems or upgrades & improvements to existing solutions.* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health* Performs other duties as assigned* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.* Stable access to electricity and a minimum of 25mb upload and internet speed.* Dedicate full attention to the job duties and communication with others during working hours.* Adhere to break and attendance schedules agreed upon with supervisor.* Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.* Configure, monitor, trouble-shoot, inventory and maintain the Stormont Vail network and telephony systems to insure optimal functionality and up-time are achieved.* Develops design proposals, recommendations and justifications for new network and telephony components to enhance functionality and/or reliability.* Coordinate the design and implementation of projects to enhance the capabilities of the Stormont networking and telephony environment.* Assist with the identification, prioritization and resolution of networking and telephony issues impacting hospital operations.* Creates and maintains detailed documentation, diagrams and inventories related to functionality, network connectivity, equipment configurations & testing for all systems.* Ability to interact with other teams and individuals in the hospital to enhance, design and build new functionality to aid them in the performance of their job function(s). Understand and adhere to Stormont change management policies.* Daily monitoring of the performance of network and telephony systems to insure they are reliable and performing efficiently.* Using diagnostic tools, reports and interactions with fellow employees to identify chronic issues related to the hospital's service and develops solutions to resolve these issues.* Works with other internal and external teams and individuals to provide new features/functionality to the hospital's networking and telephony environment.* Engages with carriers and other vendors to resolve issues and/or enhance system functionality.* Works with other internal and external teams and individuals to provide new features/functionality to the hospital's networking and telephony environment.* Maintains current on new products and services available within the fields of networking and telephony.* Creates/provides End User Training material for new services, features & functionality.* Follows operational procedures to assure system stability and availability. Following vendor best-practices for hardware and software configurations.* Provides after-hours by participating in on-call rotation for 7 x 24 support.* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health* Performs other duties as assigned* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.* Stable access to electricity and a minimum of 25mb upload and internet speed.* Dedicate full attention to the job duties and communication with others during working hours.* Adhere to break and attendance schedules agreed upon with supervisor.* Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Email your resume and cover letter to the applicable team below. We'll review your experience to see if there may be a fit with other current or upcoming opportunities.**Nursing:** [e-mail]**Allied Health:** [e-mail]**Ancillary:** [e-mail]@stormontvail.org