Network Engineer

Optomi; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Optomi, in partnership with a leading technology service provider, seeks a Tier 3 Network Restoration Engineer to support enterprise customer networks. The role focuses on resolving high-priority incidents, restoring service quickly, and providing advanced support when escalated beyond lower-tier teams.

The ideal candidate will be independent, possess verified networking certifications, vendor-level experience, and demonstrate the ability to operate under pressure in a fast-paced environment.

Qualifications

• CCNA or JNCIA certification and an additional vendor certification.
• At least one more networking/vendor certification from Cisco, Juniper, Meraki, Palo Alto, or similar provider.
• Hands-on experience in a high-volume, fast-paced network restoration or network ops environment.
• Strong troubleshooting experience with enterprise network infrastructure.

Responsibilities

• Troubleshoot and resolve Tier 3 network incidents, prioritizing tickets by severity and impact.
• Take ownership of P1 incidents during on-call rotations and drive issues to resolution.
• Perform advanced troubleshooting and restoration activities across enterprise networks.
• Work independently to diagnose complex network issues and determine restoration paths.
• Coordinate with customer care, field operations, network engineering, and external vendors during critical incidents.
• Document troubleshooting activities and changes in ticketing systems.

Skills

CCNA

JNCIA

Vendor Certifications

Network Restoration

Education

Bachelor's degree in a relevant field

Tools

Cisco devices

Juniper devices

Palo Alto devices

Meraki

Job description

Optomi, in partnership with a leading technology service provider, is seeking an experienced Tier 3 Network Restoration Engineer to support enterprise customer networks in a fast-paced restoration environment. This role will focus on resolving high-priority network incidents, restoring service quickly, and providing advanced technical support when issues escalates beyond lower-tier teams. The ideal candidate is an independent network engineer with verified networking certifications, vendor-level experience, and the ability to operate effectively under pressure.

What the Right Candidate will Enjoy:

• Working on complex, high-priority network restoration issues where speed and technical expertise directly impact service availability!
• Taking ownership of escalated and P1 network incidents!
• Working with leading networking technologies and vendors including Cisco, Juniper, and Palo Alto!
• Operating independently while collaborating with customer care, field operations, and vendor teams!

Experience of the Right Candidate:

• Verified CCNA or JNCIA certification and an additional vendor certification.
• At least one additional networking/vendor certification from Cisco, Juniper, Meraki, Palo Alto, or a similar technology provider.
• Hands-on experience in a high-volume, fast-paced network restoration or network operations environment.
• Strong troubleshooting experience with enterprise network infrastructure.
• Experience working directly with networking vendors and leveraging vendor-level technical resources.
• Ability to independently troubleshoot, prioritize, and resolve critical network incidents.
• Experience supporting enterprise customer networks and working within ticket-driven environments.
• Strong understanding of P1 incident management and on-call operations.
• Relevant degree and additional active certifications are a plus.

Responsibilities of the Right Candidate:

• Troubleshoot and resolve Tier 3 network incidents, prioritizing tickets based on severity, business impact, and age.
• Take ownership of P1 incidents during on-call rotations and drive issues through resolution.
• Perform advanced troubleshooting and restoration activities across enterprise customer networks.
• Work independently to diagnose complex network issues and determine the appropriate path to restoration.
• Coordinate with customer care, field operations, network engineering, and external vendors during critical incidents.
• Leverage vendor-level expertise and technical resources to accelerate troubleshooting and service restoration.
• Document troubleshooting activities, resolutions, and relevant network changes within ticketing systems.
• Identify opportunities to improve restoration processes and contribute to reducing overall repair times.
• Support the organization's ongoing initiative to reduce Time to Repair/Restoration (TRR) and improve network availability.