Network Engineer

Rippling, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous Medical, Dental, and Vision

Flexible time off

401k

Free DoorDash lunches on Fridays

Employee referral bonuses

Job summary

Command|Link seeks a Managed Services Network Engineer to support and deliver top-tier SDWAN and managed services for ISP/MSP clients. You will manage Versa Networks-based environments, troubleshoot LAN/WAN issues, and onboard new customers while maintaining strong vendor collaborations.

This role requires a proactive problem-solver with excellent communication. You will mentor peers, maintain customer relationships, and contribute to service quality with a focus on security, reliability, and

Qualifications

• 3–5 years in a fast-paced technical environment with SDWAN focus
• Versa Networks experience is highly preferred
• CCNA/CCNP certifications are desirable
• Strong knowledge of routing, switching, and firewall concepts
• Familiarity with SOC 2 compliance and processes

Responsibilities

• Provide end-to-end support for SDWAN, Internet, and related services
• Troubleshoot and configure basic LAN setups and Microsoft OS
• Support provisioning and onboarding of new managed customers
• Collaborate with vendors to resolve issues and ensure service delivery
• Own issues from start to resolution with clear communication
• Mentor and train engineers on complex technical issues

Skills

SDWAN

Versa Networks

Cisco CLI

Fortinet

Juniper

BGP

OSPF

VRRP

NAT

COS/QOS

SOC 2

Education

CCNA

CCNP

Job description

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

The Managed Services Network Engineer is a critical role responsible for supporting and delivering superior service to ISP/MSP business customers. You will play a key part in managing and troubleshooting SDWAN networks (with an emphasis on Versa Networks), business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.

No travel to customer locations is required.

Key Responsibilities:

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

What you'll need for success:

• High School Diploma or GED Equivalent
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
• CCNA and CCNP certification is highly desirable
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (e.g., Fortinet).
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
• Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
• Experience with COS/QOS and network design principles.
• Familiarity with SOC 2 compliance and processes.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill‑set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI‑assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

The pay range for this role is:

60,000 - 90,000 USD per year (Remote (United States))