Staff Software Engineer, Monitoring Product

CommandLink; United States; A distancia; CLP 112.044.818 - 149.393.091; Jornada completa

Descripción de la vacante

Command|Link is a global SaaS platform delivering network, voice, and IT security solutions. We are hiring a Staff Software Engineer to own the monitoring product surface end-to-end—architecture, API, and UI—scaling with a topology-grounded design and real-time troubleshooting capabilities.

You will lead cross-team decisions, define contracts between services, and mentor engineers to deliver durable, production-grade features across the platform.

Formación

• Deep understanding of network and system topology.
• Production experience with high-volume, latency-sensitive infrastructure.
• Contract-driven development across teams using protobuf.
• Experience with network telemetry in production (SNMP, syslog, ICMP, OpenTelemetry).
• Strong cloud experience on AWS, Azure, or GCP.
• Proven track record owning architectural decisions across teams.

Responsabilidades

• Own architecture and long-term direction of the monitoring API and UI.
• Surface full account and device hierarchy and dependencies.
• Lead discovery and inventory: Host Discovery, System Discovery, onboarding sources.
• Build screens for alert history through the alert service.
• Define data contracts between the monitoring product and services.
• Set technical patterns for rendering hierarchical network data and topology visualizations.
• Mentor engineers and drive cross-team alignment.
• Take on additional responsibilities as needed.

Conocimientos

Network topology

Distributed systems

Contracts via protobuf

Telemetry signals

Cloud platforms

Architecture ownership

Herramientas

Kafka

OpenSearch

protobuf

Descripción del empleo

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position

About Your New Role

CommandLink's monitoring product is how customers see their network: every device, service, and dependency, surfaced through an API and UI they use every day. Today that experience is harder to build well than it looks, most platforms in this space bury the signal in flat device lists and dated interfaces. We want to build something clearer and faster, grounded in real network topology instead.

As a Staff Software Engineer, you'll own that surface end to end: the architecture that determines how it scales, how it consumes the classification and telemetry layers beneath it, and how it evolves as the platform grows. This is full-stack work with a strong network domain emphasis. You'll need to reason clearly about both system design and the experience it produces for someone troubleshooting their network in real time.

Key Responsibilities

• Own the architecture and long-term direction of the monitoring product's API and UI, including the roadmap for how it scales and evolves.
• Surface the full account and device hierarchy, from company down through site, probe and collector, device, and service, along with the dependency relationships between them, in a way that stays navigable at scale.
• Lead the discovery and inventory experience: how new devices and hosts are found and billed (Host Discovery), how correlated system summaries are built (System Discovery), and how customers onboard new sources.
• Build the screens customers use to create, edit, and review alert history through the alert service.
• Define the data contracts between the monitoring product and the classification, telemetry, and alert services it depends on, and hold the line on their quality as the platform grows.
• Set the technical patterns other engineers follow for rendering and interacting with complex, hierarchical network data, including topology visualizations that are genuinely performant, a known weak point across competing platforms.
• Dive into other teams' projects when architecture, performance, or design decisions need your judgment, and resolve cross-team dependencies before they become blockers.
• Mentor engineers across the team and raise the bar for what production-grade, domain-aware full-stack work looks like at CommandLink.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Required

What you'll need for success:

• Deep understanding of network and system topology: how devices, services, and infrastructure relate to each other, and how to represent those relationships clearly to someone troubleshooting live.
• Production experience with high-volume, latency-sensitive infrastructure: distributed messaging/event streaming (e.g. Kafka) and search or indexing at scale (e.g. OpenSearch), or clear equivalents.
• Comfort with contract-driven development across teams, using schema/interface definitions like protobuf to keep multiple services honest to a shared contract.
• Working knowledge of how network telemetry looks in production (SNMP, syslog, ICMP, OpenTelemetry, or similar) and the judgment to reason about what a given signal means for a real network environment.
• Strong cloud and systems experience across at least two of AWS, Azure, or GCP.
• A track record of owning architectural decisions in ambiguous problem spaces and driving them to durable outcomes, including influencing shared contracts or platform boundaries across teams.

Nice to Have

• Prior experience building monitoring, observability, or network management products with a customer-facing UI.
• Familiarity with graph data models and how hierarchical or dependency topology is represented and traversed.
• Experience designing data visualizations for complex, hierarchical, or graph-structured data.
• Background with platforms like SolarWinds, Zabbix, PRTG, Auvik, or similar. Understanding what they get right and wrong is the useful part, not having built the better version already.

Why you'll love life at Command|Link

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.