Network Engineer

Resource Logistics Inc.; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Resource Logistics Inc. is seeking an experienced Escalation Engineer with deep Cisco SD-WAN expertise to troubleshoot and resolve complex customer issues in large-scale production environments. You will own critical escalations and coordinate across Cisco TAC and internal teams.

The role requires 8+ years in enterprise networking, strong troubleshooting skills, and the ability to interpret diverse customer topologies to identify root causes and deliver lasting solutions.

Qualifications

• 8+ years of networking experience in enterprise/service-provider environments.
• Deep hands-on experience with Cisco SD-WAN/Viptela/Catalyst SD-WAN.
• Strong expertise in BGP, OSPF, routing, switching, VPN, NAT, QoS, TCP/IP, and WAN technologies.
• Excellent packet-level troubleshooting skills; experience with Wireshark, logs, debugs, and network traces.
• Ability to understand complex customer topologies and quickly isolate problems.
• Strong analytical, problem-solving, communication, and customer-management skills.
• Cisco CCNP/CCIE certification is a plus.
• Python/automation and cloud networking knowledge is a plus.

Responsibilities

• Own and resolve complex/high-severity customer escalations in Cisco SD-WAN environments.
• Perform deep troubleshooting across SD-WAN, routing, switching, WAN, security, and application layers.
• Analyze configurations, logs, packet captures, traces, and network behavior to identify root cause.
• Troubleshoot SD-WAN components including OMP, TLOC, control/data plane, tunnels, policies, routing, and path selection.
• Understand customer topology and environment nuances to distinguish between product, configuration, design, and infrastructure issues.
• Drive issues end-to-end with customers, Cisco TAC, product engineering, and internal teams.
• Provide RCA, corrective actions, and permanent solutions for recurring issues.
• Mentor engineers and contribute to troubleshooting methodologies and knowledge base.

Skills

Networking expertise

Cisco SD-WAN/Viptela

BGP

OSPF

Routing & switching

VPN/NAT

QoS/TCP/IP

WAN technologies

Wireshark & network traces

Analytical thinking

Customer management

CCNP/CCIE a plus

Python/automation a plus

Tools

Wireshark

Job description

Position : Subject Matter Expert (Support & Ops) NW-SDWAN

Location : San Jose, RTP, Austin, TX

About the Role

Role Overview We are looking for a highly skilled Escalation Engineer with deep expertise in networking, routing, and Cisco SD-WAN to troubleshoot and resolve complex customer issues in large-scale production environments.

Responsibilities

• Key Responsibilities
• Own and resolve complex/high-severity customer escalations in Cisco SD-WAN environments.
• Perform deep troubleshooting across SD-WAN, routing, switching, WAN, security, and application layers.
• Analyze configurations, logs, packet captures, traces, and network behavior to identify root cause.
• Troubleshoot SD-WAN components including OMP, TLOC, control/data plane, tunnels, policies, routing, and path selection.
• Understand customer topology and environment nuances to distinguish between product, configuration, design, and infrastructure issues.
• Drive issues end-to-end with customers, Cisco TAC, product engineering, and internal teams.
• Provide RCA, corrective actions, and permanent solutions for recurring issues.
• Mentor engineers and contribute to troubleshooting methodologies and knowledge base.

Qualifications

• Not specified.

Required Skills

• Required Skills
• 8+ years of strong networking experience in enterprise/service-provider environments.
• Deep hands-on experience with Cisco SD-WAN / Viptela / Catalyst SD-WAN.
• Strong expertise in BGP, OSPF, routing, switching, VPN, NAT, QoS, TCP/IP, and WAN technologies.
• Excellent packet-level troubleshooting skills; experience with Wireshark, logs, debugs, and network traces.
• Ability to understand complex customer topologies and quickly isolate problems.
• Strong analytical, problem-solving, communication, and customer-management skills.
• Cisco CCNP/CCIE certification is a plus.
• Python/automation and cloud networking knowledge is a plus.

Preferred Skills

• Cisco CCNP/CCIE certification is a plus.
• Python/automation and cloud networking knowledge is a plus.