Network Device Technician

Jacksonville Aviation Authority; Jacksonville (FL); On-site; USD 51,000 - 73,000; Full time

Job summary

Jacksonville Aviation Authority seeks a technical specialist to deploy, maintain, and repair CCTV security video, access control, and parking and revenue systems at JAX facilities. The role requires advanced knowledge of electronics, telecommunication devices, databases, and system diagnostics.

You will work under limited supervision in office and field environments, document work, provide customer support, and participate in system testing, equipment installation, and UPS maintenance.

Qualifications

• High school diploma or equivalent with relevant coursework and 7 years of related experience.
• OR equivalent combination of education, training and experience.
• Experience with CCURE9000, TIBA, Video Edge and Metasys preferred.
• Security credentials: SIDA badge and Florida driver’s license required.

Responsibilities

• Install, maintain, configure, and attend to breakdowns of access control, video surveillance, and parking systems.
• Install and set up equipment for communications, business, and security needs.
• Perform routine maintenance and update software/firmware as needed.

Skills

Access control

Video surveillance

Networking

Fiber optics

Low voltage wiring

Troubleshooting

On-call readiness

Documentation

Education

High school diploma or equivalent

Associate/Bachelor’s degree (preferred)

Tools

CCURE9000

TIBA

Video Edge

Metasys

Job description

Job Details

Job Location: JAX - Jacksonville International Airport - Jacksonville, FL 32218

Salary Range: $45.28 Hourly

Job Summary

This is technical work responsible for deploying, maintaining, and repairing Jacksonville Aviation Authority (JAA) systems such as the CCTV security video, access control, and parking & revenue control, in a timely and efficient manner. Work requires advanced knowledge of electronic and computer principles, mechanics of telecommunication devices and equipment, knowledge of database definition and administration principles and practices. Contacts require courtesy, tact and skill in understanding employees, vendors, department representatives which is important in problem resolution and the implementation, operation and repair of system end devices and electronics & communication equipment. Work is standardized in that tasks are covered by substantially diversified procedures and, because of changing priorities or differing situations, the employee has the latitude to consider which of many procedures should be followed and in what sequence. Work is performed in an office environment at times, but primarily in buildings and structures where risks and hazards that are known, somewhat predictable, and mostly controllable. Operates computers, motor vehicle and equipment and tools necessary for installing, diagnosing, testing, and repairing electronics & communication equipment. Work is performed under limited supervision where work assignments are subject to established procedures, practices, or defined policies. The worker plans and organizes the work and determines priorities. The work is reviewed, usually after the fact, in terms of quality, timeliness and adherence to methods, standards and policies.

Qualifications Essential Functions

• Installs, maintains, configures, manages, and attends to breakdowns of complete technology systems and networked and serial connected devices, including but not limited to the Access Control Systems (door hardware), Video Surveillance Systems, Parking Systems, Building Automation Systems, Digital Display Systems, Blue-light phones, Intercoms and PA systems.
• Installing equipment: Install and set up equipment, including devices for communications, business, and security.
• Maintaining equipment: Perform routine maintenance on equipment to ensure that it is operating efficiently and effectively. This includes cleaning, repairing, and/or replacing parts, and updating software or firmware as needed.
• Troubleshooting problems: Use diagnostic tools and software to identify and troubleshoot problems with equipment. Must be able to diagnose and repair problems quickly to minimize downtime.
• Testing and calibration: Use specialized testing equipment to ensure that devices are operating properly and within established parameters. Perform calibration procedures to ensure accurate measurements.
• Documentation: Keep detailed records of the work performed, including installation, maintenance, and repairs. Update technical manuals and other documentation as needed.
• Customer service: Interact with customers to diagnose problems, provide technical support, or explain how to use equipment and systems.
• Research and development: May be involved in research and development of new devices and systems. They may also be responsible for testing and evaluating prototypes to ensure they meet performance standards.
• Deploys, terminates, troubleshoots, tests and repairs fiber optic and Cat6 cabling per JAA standards and industry best practices.
• Participates in hardware and/or software selection, system testing and modification.
• Operates various hardware and/or software diagnostic test equipment.
• Installs, configures, and operates various operating systems and software, including the back-up and recovery of data, hard drive and/or video server installation.
• Provides maintenance of UPS units within IT spaces.
• Utilizes work order system to document work orders appropriately.
• Assists Service Desk/Help Desk as needed.
• Performs other related duties as required.

Knowledge, Skills & Abilities

• Knowledge of how information systems integrate in a commercial environment.
• Ability to interpret systems and self-diagnose information and/or error codes.
• Knowledge and experience using low voltage wiring and cabling.
• Ability to read and comprehend plans and drawing.
• Knowledge of networking and configurations as they apply to access control systems, surveillance video or parking systems, and building automation systems.
• Basic knowledge of life safety requirements.
• Basic understanding of fiber optic systems.
• Strong trouble-shooting skills.
• Ability to work independently to provide solutions during service calls and/or visits.
• Ability to be on-call at least two (2) weeks per month and respond within 20 minutes, when called.

Required Education & Experience

• High school diploma or its equivalent, with relevant specialized course of study and/or related industry certification and 7 years of related work experience
• OR equivalent combination of education, training and experience.

Preferred Education & Experience

• Associate level or Bachelor’s degree in a closely related discipline.
• Experience with or certification in CCURE9000, TIBA, Video Edge and Metasys

Licenses & Certifications

• Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge.
• Florida Class E Driver’s License is required and must be maintained.
• Network +, CCST (Certified Control Systems Technician) or equivalent (Preferred)
• BICSI INST1 (Installer 1) or equivalent (Preferred)
• ITIL Certification (Preferred)

Physical Demands

The physical demands are moderate and consist primarily of sitting, standing, stooping, bending, reaching climbing, moving from one work location to another, walking at work sites for extended periods of time and occasionally lifting objects weighing up to 50 pounds. Able to perform the physical requirements of the position with or without reasonable accommodation.