Network Data Comm Analyst

Leidos; Center (TX); On-site; USD 51,000 - 92,000; Full time

Job summary

Leidos is seeking a Network Operations professional to support the HEITS program, ensuring the security and availability of HSDN and C-LAN through a 24/7 Operating Center.

You will monitor customer networks, coordinate with Telco providers, answer queries, and escalate issues to maintain SLA commitments while collaborating with engineers to troubleshoot and resolve problems promptly.

Qualifications

• 3+ years of experience in network administration and troubleshooting.
• Familiar with Windows systems administration tools and processes.
• Experience coordinating problem resolution across IT functions.
• Proven ability to manage multiple tasks and meet deadlines.

Responsibilities

• Monitor, install, modify, test and service network equipment.
• Maintain continuous call queue availability during shifts.
• Provide peer support and coaching to colleagues.
• Resolve networking concerns and assist engineers with troubleshooting.
• Communicate impact to operational continuity to customers and leadership.
• Understand network-device relationships and data flows.
• Monitor NVC reports and data flows; escalate exceptions promptly.
• Balance priorities during outages or degraded services.

Skills

Network administration

Troubleshooting

Windows systems administration

Multi-tasking

Education

Bachelor's degree in a related discipline

Tools

CCNA

Security+

Microsoft Certification

Networking Certification

Job description

Description The Leidos Digital Sector has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

Description The Leidos Digital Sector has a continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

• Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
• Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
• Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.
• Primary Responsibilities
  • Monitoring, installation, modification, testing and servicing of network equipment.
  • Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards.
  • Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively.
  • Resolving networking/customer related concerns and issues
  • Supporting engineers in troubleshooting network instability
  • Communicating to customers and Leidos leadership of any impact to operational continuity
  • Possessing a comprehensive understanding of network and device relationships
  • Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly elevate exceptions, delays, or system issues through established channels
  • Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting
• Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple tasks/events simultaneously and deliver on time
• undefined

Preferred Qualifications

• DHS Experience
• Networking Certification
• Microsoft Certification
• Security+
• CCNA
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience
• DHS EOD
• Security Vetting for up to TS/SCI

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting October 23, 2026

Pay Range Pay Range $50,700.00 - $91,650.00

About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.