Computer Support Analyst

Leidos Inc; Reston (VA); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos Inc. is seeking a Computer Support Analyst for the Center for Information Systems Security program in Reston, VA. The role offers growth in networking and system administration with shifts that support the NOC in Chantilly and occasional travel to Washington, D.C.

The position requires a BS degree with 2–4 years of relevant experience (or a related Masters) and Final Top Secret clearance. You will troubleshoot Windows Server, GOTS/COTS, Dell hardware, and participate in Tier 2/3 support

Qualifications

• Typically requires BS degree and 2-4 years of relevant experience or Masters with less than 2 years experience.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc.
• Windows 11 and Windows Server 2022/2025 troubleshooting.
• GOTS/COTS application installation, configuration, troubleshooting.
• Dell hardware installation/configuration/troubleshooting.
• Tier 2 and Tier 3 support with majority Tier 2.
• Datacenter physical and logical troubleshooting.
• Proactive team player with strong communication, management, analytical, and problem-solving skills.

Responsibilities

• Performs integration of new hardware and software into production environment to ensure mission readiness.
• Manages change controls for CMDB documentation and remediate discrepancies.
• Develops technical solutions and resolves complex issues across users, servers, networks, appliances, and apps; documents solutions in knowledge base and ticketing system.
• Reviews Network Monitoring System data, audits systems, assesses risks, and remediates incidents.
• After training, acts as an expert in assigned area, analyzes issues, makes remediation recommendations, and carries out actions.

Skills

Team leadership

Clearance (Final Top Secret)

Windows Server tools (WSUS, GPO, AD, R

RDP troubleshooting

Network monitoring & CMDB

Tier 2/3 support

Datacenter troubleshooting

Communication & problem-solving

Education

BS degree in IT or related field

Masters with <2 years experience

High School diploma with 6+ years experience

Tools

OpManager/SolarWinds/PRTG

Remedy/ServiceNOW/SharePoint

virtualization experience

Job description

Description

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers opportunities for growth in different areas (networking, system administration, etc.) for motivated individuals. This position requires the ability to work flexible hours in support of the NOC in Chantilly, VA and be able to travel to Washington, D.C. to support mission as needed.

Schedule:

• Tuesday: 6:00AM to 2:30PM
• Wednesday: 6:00AM to 2:30PM
• Saturday: 10:00AM to 10:30PM
• Sunday: 10:00AM to 10:30PM

NOTE: During the first several months after starting, you will be moving between shifts for training in different areas before placed upon final shift as listed above.

Primary Responsibilities

• 1) Performs the integration of new COTS/GOTS systems (network equipment, servers, workstations, etc) into the production environment, responsible for ensuring mission readiness.
• 2) Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.
• 3) Develops technical solutions and resolves complex user, computer, server, network, appliance, and application issues. Independently and consistently records, manages, and updates these solutions in a knowledge database and ticketing system.
• 4) Reviews data from a Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediate incidents.
• 5) Once trained on the program specific equipment, the candidate will be relied on as an expert in their AOR, and will be expected to analyze issues, make remediation recommendations to management, and subsequently carry out those remediation processes.

Basic Qualifications

• Typically requires BS degree and 2 - 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. A High School diploma with an additional 6+ years' relevant experience may be considered in lieu of a degree.
• Team leadership experience.
• Final Top Secret clearance.
• Experience with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc.
• Windows 11 and Windows Server 2022/2025 troubleshooting.
• GOTS/COTS application, installation, configuration, and troubleshooting.
• Dell Hardware installation, configuration, and troubleshooting.
• Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively).
• Datacenter physical and logical troubleshooting.
• The candidate should be a proactive team player with strong communication, management, analytical, and problem-solving skills; proven ability to thrive in environments that constantly embrace new technologies.

Preferred Qualifications

• Lifecycle management experience (PC Imaging & Disposition).
• Working knowledge of Network Monitoring tools such as OpManager, Solarwinds, PRTG.
• Workstation and Server RAID understanding.
• Experience with virtualization.
• Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment.
• Ticket tracking system experience (i.e. Remedy, ServiceNOW, SharePoint).
• Prior experience in a Network Operations Center environment.
• Cisco and/or Juniper Tier 1 troubleshooting experience.
• Cybersecurity incident response knowledge.
• Experience in creating/manipulating scripts using Windows Command or PowerShell.

Looking for trained and talented Information Technology specialists that possess a diverse knowledge/experience between computer support, systems administration and a dash of network administration. Our team needs experienced professionals already trained with basic skills in all three areas. This is not your typical IT job as you will be working outside of a traditional truncated IT environment. We are looking for individuals that are exceptionally capable and require little supervision while working independently.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.