Network Data Analyst (100% Remote)

Lensa; United States; Remote; USD 87,000 - 97,000; Full time

Job summary

A leading company in communication solutions is seeking a Network Data Analyst to optimize network performance and ensure service quality. This role involves analyzing large datasets, monitoring network traffic, and collaborating with IT teams to troubleshoot issues. The position is fully remote, offering a competitive salary based on experience. Ideal candidates will have strong analytical skills and a proactive mindset, thriving in a fast-paced environment.

Qualifications

• 3+ years of experience in network analysis or IT performance monitoring.
• Strong ability to analyze large datasets and provide actionable insights.

Responsibilities

• Monitor network traffic and detect anomalies to ensure service reliability.
• Analyze call platform data and improve overall service quality.

Skills

Data Analysis

Problem Solving

Communication

Tools

SQL

Power BI

Tableau

Datadog

Wireshark

Splunk

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, ClearCaptions, is seeking professionals. Apply via Lensa today!

Network Data Analyst (100% Remote)

Virtual

Req #1711

Friday, March 7, 2025

Who We Are

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary

The Network Data Analyst plays a critical role in analyzing and optimizing network performance, identifying service-impacting trends, and proactively detecting network anomalies. This role is responsible for real-time network monitoring, deep data analysis, root cause investigations (RCA), and reporting on performance trends. This position involves working with large datasets, VoIP/SIP traffic, network latency metrics, system logs, and incident patterns to ensure optimal network stability and service quality. This is a remote position reporting to the Sr. IT Manager.

What You Will Do

• Monitor network traffic, VoIP/SIP signaling, latency, jitter, and packet loss to detect anomalies and ensure service reliability.
• Analyze call platform data, dropped call rates, connection failures, and network congestion trends to improve overall service quality.
• Utilize tools like Datadog, Wireshark, Splunk, and Power BI to identify network inefficiencies and recommend optimizations.
• Proactively search for patterns in large datasets, correlating logs and performance metrics to uncover hidden issues.
• Investigate historical network incidents, VoIP/SIP errors, and system downtime logs to detect recurring trends.
• Compile post-incident RCA reports, highlighting key problem areas and recommending corrective actions.
• Collaborate with IT Operations, DevOps, and Network Engineers to troubleshoot service-impacting issues and improve stability.
• Provide data-backed insights into failed connections, call routing problems, and service degradation factors.
• Configure and fine-tune network monitoring alerts to enhance real-time detection of service disruptions.
• Refine alert thresholds based on real-world data to reduce false positives.
• Identify new monitoring points by analyzing failure patterns and customer-reported issues.
• Work with AI-driven analytics tools to proactively detect service degradation before it impacts customers.
• Develop real-time dashboards for tracking network latency, call connection rates, and system uptime.
• Create performance trend reports and visual analytics using Power BI, Tableau, or Datadog for IT leadership.
• Present findings and recommendations to senior leadership, customer support, and compliance teams.
• Maintain detailed documentation of analysis processes, incident reports, and RCA findings.

The Kind Of People We Look For

• Versatile individuals who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers eager to grow in a collaborative culture.
• Proactive, boundary-pushing, and motivated to innovate.
• Talented with a growth mindset, emphasizing learning and relationship-building skills.
• Aligned with our core values: Integrity, Accountability, Collaboration, Service, and Quality.

Qualifications

• 3+ years of experience in network analysis, data analytics, or IT performance monitoring.
• Strong ability to analyze large datasets, detect trends, and provide actionable insights.
• Experience with SQL, Excel, Power BI, Tableau, or other visualization tools.
• Ability to interpret network performance data, VoIP call logs, and SIP signaling reports.
• Experience with Datadog, Wireshark, Splunk, Grafana, or similar tools preferred.
• Knowledge of VoIP, SIP trunking, and telecom infrastructure preferred.
• Exposure to network operations, IT service management, or telecom analysis.
• Familiarity with ITIL, ITSM, or incident management frameworks preferred.
• Experience working with telecom carriers, VoIP providers, or network engineering teams preferred.
• Excellent communication, presentation, and problem-solving skills.
• Self-starter with strong organizational skills, able to handle multiple priorities.
• Ability to work collaboratively and maintain confidentiality.
• Proficient in MS Office and virtual communication tools (e.g., MS Teams).

Physical Demands

• Sitting, standing, walking (95-100%).
• Keyboarding (40-60%).
• Close vision for viewing monitors and devices (95-100%).

Work Environment

100% remote, working from home.

Compensation

$87,000 - $97,000/year, based on experience and location. For details, visit our benefits page.

Additional Information

When you apply, your information will be personally reviewed by our talent team. We do not offer sponsorship; candidates must be authorized to work in the US without visa sponsorship.