Network Copier Install/Trainer Delivery Specialist

Infinity Technology, Inc.; Minnetonka (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

Infinity Technology, Inc. is seeking a Network Copier Install/Trainer Delivery Specialist for field work to install, train, and support network copiers, printers, and scanners on client sites.

You will manage scheduling, perform installations, configure software, and document workflows while ensuring client satisfaction. DOT certification and a valid driver’s license are required; Macintosh experience is a plus.

Qualifications

• Associate degree and 2 years’ relevant experience, or equivalent.
• DOT certification and valid driver’s license required.
• Experience with networking and printing on Macintosh computers preferred.

Responsibilities

• Deliver, install, and train clients on network copiers, printers, and scanners.
• Perform network installations and connect devices per SOP.
• Provide customized end-user training.
• Complete paperwork including DocuSign contracts.

Skills

TCP/IP

DNS

SMTP

MS Office

Communication

Teamwork

Education

Associate degree or equivalent

Tools

Printer software

OS reinstallation

Job description

Network Copier Install/Trainer Delivery Specialist

#4207

Location Type

Field

Job Description

The Network Copier Installer/Trainer and Delivery Specialist is primarily responsible for delivering, installing, connecting, and training clients on network copiers, printers, and scanners. The Network Copier Installer/Trainer and Delivery Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.
ESSENTIAL FUNCTIONS:

• Review daily delivery schedule, confirm scheduling calls have been made in advance to the client.
• Deliver equipment to client ensuring all established quality assurance standards are met.
• Perform network installation at clients’ sites ensuring compliance with set guidelines and procedures.
• Complete the connectivity of equipment by installing printer software onto workstations/servers and install/configure scanning software per the Statement of Work.
• Proper installation of meter gathering software for all copiers, printers, and wide format devices.
• Test all functions and applications prior to leaving client to ensure newly installed equipment operates to client’s expectations.
• Troubleshoot any issues that arise during network installation, training and/or testing, utilizing all resources available to ensure complete client satisfaction.
• Provide customized training to end users.
• Maintain scheduled appointments to ensure efficiency and profitability for Marco and our clients through timely arrivals or notifying
• Installation Coordinator and client of scheduling changes/conflicts.
• Complete proper paperwork with client. Including all DocuSign documents for leasing, data collection, and contracts.
• Communicate post-installation information and status to Sales Representative/s.
• Create and maintain effective training and installation tools.
• Research and keep up to date with new and existing products supported by the Copier Installation team.
• Assist Sales Representatives with pre-sales questions and assist on demonstrations for potential clients as requested.
• Rebuild, reinstall OS, update firmware, and update various print controllers.
• Perform back-up helpdesk duties when requested.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include collecting client signatures and time entry process.
• Perform all work in a safe manner including but not limited to loading/unloading delivery vehicles, lifting equipment, etc. to protect yourself and your coworkers. Use good judgment and give constant attention to the work being done.
• Attend required company and departmental meetings.
• Assist with operations as needed including warehouse and setup duties.
• Complete post install paperwork including pickup forms, toner excess forms, and scanning paperwork to the supporting warehouse.

QUALIFICATIONS:

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Previous trainer experience preferred.
• Experience with networking and printing with Macintosh computers preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.
• This position requires DOT certification. To become an authorized driver and receive DOT certification, you must comply with all applicable DOT regulations, including but not limited to successful completion of ongoing medical and drug evaluations.

REQUIRED SKILLS:

• Strong understanding of TCP/IP, DNS, SMTP, and other network protocols.
• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious – Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.

Pay Range:$22.10 - $33.20 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

About Marco Technologies

We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot. Join our growing team. You won’t regret it.

EEO Statement

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Locations

$22.10 - $33.20 hourly

Compensation Statement

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.