Network & Cloud Account Manager

vCom Solutions Inc.; United States; Remote; USD 55,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Network & Cloud Account Manager to lead enterprise customer relationships and manage technology lifecycle environments. This role emphasizes customer retention and satisfaction, requiring excellent communication, analytical skills, and the ability to manage multiple priorities. The successful candidate will develop tailored sales strategies, oversee contract renewals, and enhance service quality through data-driven insights. Join a dynamic team that values transparency, growth, and community impact, all while enjoying a flexible work environment that prioritizes employee well-being and collaboration.

Benefits

Comprehensive benefits package

Flexible work environment

Growth opportunities

Team bonding activities

Qualifications

• 3+ years in Client Relations/Account Management in telecommunications.
• 2+ years proficiency in wireline services and VoIP.

Responsibilities

• Develop account-specific sales strategies to generate new opportunities.
• Manage customer module with $1M–$3M in monthly spend.

Skills

Client Relations

Account Management

Sales

Retention Strategies

Analytical Skills

Problem-Solving

Communication Skills

Time Management

Education

BA/BS degree

Equivalent experience

Tools

vManager software

SD-WAN

VoIP

Job description

Career Opportunities with vCom Solutions

A great place to work.

Careers At vCom Solutions

Current job opportunities are posted here as they become available.

As a Network & Cloud Account Manager for vCom, you manage our enterprise customers' technology lifecycle environment with a highly personalized touch as they roll out new technologies, control costs, and provide total clarity on technology spend. You will work under our QuantumShift division, which offers customers Aggregation, Consolidation and Normalization of IT services, and seamless Integration with vManager.

A key focus in this role is customer retention, you'll work to build long-term, trusted relationships by consistently exceeding expectations and ensuring customer satisfaction. Excellent customer service is your top priority, always seeking to exceed expectations. Your ability to handle multiple priorities under tight deadlines, solve complex problems, and show resourcefulness allows you to pivot frequently while providing highly responsive service. You remain calm under pressure. You see challenges as opportunities to learn, problem solve, and collaborate with others. You bring your empathy, enthusiasm, and sense of humor to work with you daily.

In your first month, you’ll:

• Shadow other team members to gain exposure to the day-to-day roles and responsibilities
• Complete vManager software and technology training
• Get to know the organization and the people in it

In your first 3 months, you’ll:

• Be assigned an account module and be generally up and running in the role
• Learn by doing and asking lots of great questions
• Establish connection and build rapport with your account contacts

In your first 6 months, you’ll:

• Begin to feel like you’ve mastered the essentials of the role
• Deepen relationships with your account contacts
• Feel fully ingrained in your accounts

What you’ll do:

• Develop and execute account-specific sales and support strategies to generate new opportunities, protect existing revenue, and drive upgrades and renewals in collaboration with the Technology Sales Executive team
• Own the full lifecycle of re-term, renewal, and upgrade opportunities, including outreach, pricing, and follow-through
• Build strong client relationships by understanding business strategies, providing consultative guidance, and identifying growth opportunities
• Ensure timely contract renewals and upgrades by staying aligned with client needs and usage trends
• Manage a customer module with $1M–$3M in monthly spend, including pipeline and funnel oversight for conversion opportunities
• Serve as the primary point of contact for escalations, incident management, and resolution coordination
• Address client inquiries, facilitate MACD (Move, Add, Change, Disconnect) requests, and coordinate cross-functional support to meet expectations
• Maintain detailed account activity records, including history tracking and follow-up with carriers/vendors
• Apply technology expertise and telecom best practices to recommend solutions and present data-driven business cases
• Analyze and simplify complex data for customer-facing presentations and decisions
• Identify inefficiencies in processes and propose improvements to enhance service quality or operational efficiency
• Demonstrate initiative, autonomy, and ownership in managing client needs and internal collaboration
• Consistently act in alignment with vCom’s core values through leadership, professionalism, and customer-centric behavior

What you’ll bring:

• 3+ years of proven success in Client Relations / Account Management within the telecommunications industry, specifically focused on sales and retention of SMB and/or mid-market enterprise clients
• 2+ years of proficiency in wireline services (dedicated and broadband internet, SD-WAN) and Voice over IP (VoIP)
• Excellent written and verbal communication skills
• Ability to tailor communication and relationship-building strategies to effectively engage with individuals across all tiers of client organizations
• Strong analytical and problem-solving skills
• Superior time management and multi-tasking skills with the ability to prioritize multiple projects concurrently
• Attention to detail and accuracy, including being resourceful, organized, and independent
• A proactive approach with a self-motivated and goal-oriented mindset
• Ability to cope with stressful situations and maintain a calm and professional demeanor

It’s also helpful if you’ve got:

• Demonstrated experience with various carriers including facilities-based and non-facilities-based CLECs and ILECs/RBOCs and other large/national service providers
• BA/BS degree, or equivalent experience

Compensation:

• Annual pay range: $55,000-$80,000
• Leverage potential: $15,000-$30,000
• Compensation is determined based on the candidate's experience, qualifications, and geographic location
• vCom offers a comprehensive benefits package to full-time employees

The Selection Process

• After submitting a resume, qualified candidates will be invited to complete two separate assessments
• Once the assessments are completed, candidates will participate in a pre-screening phone screen with Human Resources
• A select group of candidates will be interviewed

Why vCom is a match for you and what you’ll love here:

• Culture matters to you. You belong with us. Practice Transparency, Authenticity, & Vulnerability daily.
• You want a career where you are. Our distributed team is closer than ever. Join a team that has been working from anywhere since 2004.
• You are driven to be a part of a winning team. Be an integral part of a tight-knit group focused on making a positive impact through teamwork.
• You have a growth mindset. We’ve got opportunities to help you grow.
• You want to have fun at work. Deepen bonds with customers and coworkers beyond the daily work.
• You work hard at all you do. Give and receive recognition here.
• Gratitude and giving back are core to who you are. Help us make a difference in YOUR community.
• You take care of our customers. Our benefits take care of you (and your family).

Only those candidates authorized for work in the United States will be considered for employment as we are not able to sponsor employment visas.

About vCom

vCom Solutions, Inc. is a pioneering leader in technology expense management, dedicated to revolutionizing how businesses manage their technology spend.

EEO Statement

vCom Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.