Network Capacity Management Quality Analyst

CACI; Springfield (VA); On-site; USD 78,000 - 166,000; Full time

Job summary

Join a forward-thinking company as a Network Capacity Management Quality Analyst, where you'll play a crucial role in optimizing capacity management processes. This position offers the opportunity to analyze data, develop capacity models, and collaborate with cross-functional teams to enhance service delivery. With a focus on integrity and continuous growth, you'll be part of a dedicated team committed to advancing critical missions. Enjoy a culture that values innovation and provides robust learning resources to support your career development. Your potential is limitless, and so is ours.

Benefits

Healthcare benefits

Wellness programs

Retirement plans

Educational support

Flexible time off

Qualifications

• 5+ years of experience in capacity management and analysis.
• Proficiency in data analysis tools and ITIL framework.

Responsibilities

• Monitor and analyze capacity management processes.
• Develop capacity models and conduct quality audits.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Data Analysis

Capacity Management

Education

Bachelor's degree in Computer Science

Equivalent work experience

Tools

Excel

SQL

Power BI

BMC TrueSight

ServiceNow

Job description

Network Capacity Management Quality Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

We are seeking a detail-oriented and analytical Capacity Management Quality Analyst to join our team. The successful candidate will be responsible for monitoring, analyzing, and optimizing our program's capacity management processes to ensure high-quality service delivery and operational efficiency.

Responsibilities:

• Assist the lead in providing network capacity quality assurance
• Analyze capacity data and metrics to identify trends, bottlenecks, and areas for improvement
• Develop and maintain capacity models and forecasts for network services
• Conduct regular quality audits of capacity management processes and reports
• Collaborate with cross-functional teams to implement capacity optimization strategies
• Create and present capacity management reports to the lead and Program Manager
• Identify and recommend tools and technologies to enhance capacity management capabilities
• Ensure compliance with requirements, industry standards, and best practices in capacity management
• Participate in capacity planning meetings and provide expert insights
• Provide data-driven insights and recommendations to the Continuous Service Improvement (CSI) team to enhance overall network quality and performance

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 5+ years of related work experience
• TS/SCI with Poly required
• Strong analytical and problem-solving skills
• Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI)
• Familiarity with ITIL framework and capacity management best practices
• Excellent communication and presentation skills
• Ability to work independently and as part of a team

Desired:

• Experience with capacity management tools and software (e.g., BMC TrueSight, CA Capacity Management) is a plus
• Experience developing ServiceNow dashboards reporting and analysis

What You Can Expect

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers. You’ll have the autonomy to take the time you need through a flexible time off benefit and access to robust learning resources to support your growth.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our long-standing success, and find opportunities to innovate in your career and our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Compensation

The proposed salary range for this position is $78,700 - $165,300, influenced by factors such as location, experience, skills, and education. We offer comprehensive benefits including healthcare, wellness, retirement, and educational support. Learn more here.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, or veteran status.