Network Capacity Management Quality Analyst

CACI International Inc.; Springfield (VA); On-site; USD 78,000 - 166,000; Full time

Job summary

Join a forward-thinking company as a Capacity Management Quality Analyst, where you'll play a crucial role in optimizing network services. This position involves analyzing capacity data, collaborating with cross-functional teams, and ensuring compliance with industry standards. You'll have the opportunity to work independently and contribute to continuous improvement initiatives while being part of a high-performing team dedicated to national safety. With a focus on integrity and growth, this role offers a supportive environment that values your contributions and ambitions.

Benefits

Healthcare benefits

Flexible time off

Continuing education opportunities

Retirement plans

Family support benefits

Wellness programs

Qualifications

• Bachelor's degree in Computer Science or equivalent experience required.
• 5+ years of related work experience with strong analytical skills.

Responsibilities

• Monitor and analyze capacity management processes for service delivery.
• Develop capacity models and conduct quality audits.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Data Analysis (Excel, SQL, Power BI)

Education

Bachelor's degree in Computer Science

5+ years of related work experience

Tools

BMC TrueSight

CA Capacity Management

ServiceNow

Job description

Network Capacity Management Quality Analyst

Job Category:

Information Technology

Time Type:

Full time

Minimum Clearance Required to Start:

TS/SCI with Polygraph

Employee Type:

Regular

Percentage of Travel Required:

Up to 10%

Type of Travel:

Local

The Opportunity:

We are seeking a detail-oriented and analytical Capacity Management Quality Analyst to join our team. The successful candidate will be responsible for monitoring, analyzing, and optimizing our program's capacity management processes to ensure high-quality service delivery and operational efficiency.

Responsibilities:

1. Assist the lead in providing network capacity quality assurance
2. Analyze capacity data and metrics to identify trends, bottlenecks, and areas for improvement
3. Develop and maintain capacity models and forecasts for network services
4. Conduct regular quality audits of capacity management processes and reports
5. Collaborate with cross-functional teams to implement capacity optimization strategies
6. Create and present capacity management reports to the lead and Program Manager
7. Identify and recommend tools and technologies to enhance capacity management capabilities
8. Ensure compliance with requirements, industry standards, and best practices in capacity management
9. Participate in capacity planning meetings and provide expert insights
10. Provide data-driven insights and recommendations to the Continuous Service Improvement (CSI) team to enhance overall network quality and performance

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
2. 5+ years of related work experience
3. TS/SCI with Poly required
4. Strong analytical and problem-solving skills
5. Proficiency in data analysis tools and techniques (e.g., Excel, SQL, Power BI)
6. Familiarity with ITIL framework and capacity management best practices
7. Excellent communication and presentation skills
8. Ability to work independently and as part of a team

Desired:

1. Experience with capacity management tools and software (e.g., BMC TrueSight, CA Capacity Management) is a plus
2. Experience developing ServiceNow dashboards reporting and analysis

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits, and learning and development opportunities. Our broad and competitive benefits include healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is: $78,700 - $165,300

CCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.