Network and Voice Field Engineer - On Site

LincolnIT; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Lincoln Computer Services is seeking a Full Time Tier I/II Network Voice/Field Engineer with 3+ years of hands-on experience in New York, NY. You will provide phone, remote and onsite support, troubleshoot a broad range of network technologies, and contribute to deploying VOIP, firmware upgrades and security patches.

The role requires Cisco switching knowledge and strong problem-solving skills, with responsibilities spanning network device troubleshooting, installations, and customer support

Qualifications

• 3+ years of experience in network engineering.
• Bachelor's degree required.
• CCNA, A+ and Network+ certifications strongly recommended.

Responsibilities

• Provide phone, remote and onsite support and remediation for network device issues.
• Troubleshoot and resolve customer system problems across a broad range of technologies; network devices, peripherals, applications, and enterprise systems.
• Telephony/VOIP experience.
• Provide remote and onsite installations of new software and upgrades.
• Provide remote and onsite installation of service packs and security updates.
• Provide help desk support including analyzing and resolving end-user issues.
• Configure routing protocols EIGRP, OSPF, and BGP; troubleshoot and use show commands.
• Rack and stack Cisco switches (2900, 3700, 3600, 3800, 4500, 6500).
• Upgrade firmware on Cisco switches; use TFTP/FTP and medium like thumb drives.
• Configure Cisco switches via CLI (console/SSH).
• Work with PDUs (Tripp-Lite, Raritan, APC) and power cords; L6-20, L6-30, C12, C13, C14.
• Work with UPS units (Schneider, Emerson, APC); battery replacements and network integration.
• Knowledge of networked console servers (Tripp-Lite, Avocent).
• DNS and DHCP knowledge; host records, reverse lookups, CNAME, static IPs.

Skills

Network engineering

CCNA

A+ Certification

Network+ Certification

Project Management

Troubleshooting

Education

Bachelor's degree

CCNA Certification

A+ Certification

Network+ Certification

Tools

Cisco IOS

Infoblox DNS/DHCP

TFTP/FTP servers

SSH/CLI

Job description

We are currently seeking Full Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience.

As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.

Responsibilities

• Provide phone, remote and onsite support and remediation for network device issues
• Troubleshooting and resolving customer system problems across a broad range of technologies; Network devices, all peripheral devices, application and enterprise system support; computer hardware and software issues
• Telephony/VOIP experience
• Provide remote and onsite installations of new software and upgrades
• Provide remote and onsite installation of service Packs and security updates
• Provide help desk support including analyzing and resolving end-user issues
• Routing protocols EIGRP, OSPF, and BGP; configuring, troubleshooting, typical show commands to research issues
• Racking and stacking Cisco 2900, 3700, 3600, 3800, 4500, 6500 series switches
• Upgrading firmware on Cisco switches
• Tools for upgrading firmware on Cisco switches; TFTP and FTP server, thumb drive
• Configuration of Cisco switches in command line via console and SSH
• Working knowledge of power distribution units (PDU); Tripp-Lite, Raritan Power, APC; and power cord types; twist-lock L6-20, L6-30, C12, C13, C14
• Working knowledge of uninterruptible power supply (UPS) units; Schneider Electric, Emerson Power, APC; replacing batteries, connecting units to the network, power input and output types; L6-20, L6-30
• Working knowledge of networked console servers; Tripp-Lite, Avocent
• Working knowledge DNS and DHCP; What is a host record, reverse look-up zone, CNAME. What is a static IP address

Skills & Experience

• 3+ years' experience in network engineering
• Bachelor's degree
• CCNA, A + and Network + certification is strongly recommended
• Project Management, Problem Solving
• Understanding of Data Center environment
• LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning
• Understanding of networking protocols (e.g., IPSEC, HSRP, OSPF, 802.11, QoS.)
• Cisco Routers, Cisco Switches, Cisco IOS, OSPF, Layer 2, Layer 3, advanced IP Addressing, IPSec VPN, Configuration of secure routing solutions, WLAN, LAN and WAN
• Experience deploying and troubleshooting NAC for wired and wireless access preferred
• Maintenance of Infoblox's DNS, DHCP, and IP address management (DDI) a Plus
• Ability to troubleshoot jack activations, connection issues is a must
• Must be able to use troubleshooting applications as fiber checkers, cable checking applications, slow response issues

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity, and a passion for technology, submit your resume today!