Field Network Technician (Business Connectivity Specialist)

SCALIS; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

BOLD Business in New York, NY is seeking a Field Network Technician who combines advanced networking knowledge with hands-on field expertise. You will work on the frontline to ensure clients stay connected via Ethernet-over-Copper, Coax, or Fiber, spanning the US nationwide.

Responsibilities include on-site diagnostics, cabling repairs, CPE management, VLAN/IP/routing verification, and compliant QA with SLAs. A CCNA/CCNP baseline is preferred to demonstrate your technical foundation.

Qualifications

• Foundational network knowledge at CCNA/CCNP level with routing, switching and TCP/IP understanding.
• Solid understanding of Ethernet and fiber optic tech (GPON, Active Ethernet).
• Experience or ability to quickly learn fusion splicers, meters and network testers.
• Familiarity with enterprise hardware (Cisco, Juniper, Adtran, Ciena).
• CCNA/CCNP is preferred to demonstrate baseline knowledge.

Responsibilities

• On-Site Diagnostics & Repair using Layer 1–3 troubleshooting to resolve outages.
• Repair or replace cabling (Cat5e/6 or Fiber) and perform fiber splicing with verification.
• Install, re-configure and troubleshoot CPE including routers, NIDs and ONT.
• Coordinate with NOC to verify VLAN tagging, IP assignments and routing.
• Inside wiring in server rooms and closets to optimize equipment placement.
• Run speed tests and latency benchmarks to meet SLAs.

Skills

CCNA/CCNP knowledge

Routing

Switching

TCP/IP basics

Enterprise hardware familiarity

Tools

Fusion splicers

Signal meters

TDRs

Network testers

Job description

Field Network Technician (Business Connectivity Specialist)

BOLD Business

BOLD Business

2 months ago

On-Site

Full Time

Intermediate or Experienced

New York, New York, United States

About BOLD Business

About the job

Location: US (Nationwide) – Field Based

Target Background: Tier 2/3 Support, NOC, or Network Administration

Position Summary

We are seeking a Field Network Technician who combines advanced logical networking knowledge with hands‑on field expertise. While your background may be in Cisco, Juniper, or Meraki environments, this role focuses on the "First Mile" of business connectivity. You will be the frontline expert responsible for ensuring enterprise and small‑business clients stay connected via Ethernet-over‑Copper, Coax, or Fiber Optics.

We need a professional who understands the "Why" behind the network (routing protocols, IP assignments, and latency) just as well as the "How" (physical cabling, ONT placement, and signal levels).

Key Responsibilities (The "Field" Focus)

• On‑Site Diagnostics & Repair: Investigate and resolve service outages or performance degradation at the client’s place of business using a methodical Layer 1–3 troubleshooting approach.
• Physical Layer Maintenance: Repair or replace damaged cabling (Cat5e/6 or Fiber) and connectors. Perform fiber splicing and use OTDR/Light Meters to verify signal integrity.
• CPE Management: Install, re‑configure, and troubleshoot Customer Premise Equipment (CPE), including Managed Routers, Network Interface Devices (NID), and Optical Network Terminals (ONT).
• Logical Verification: Interface with the NOC to verify VLAN tagging, IP assignments (Static/Dynamic), and routing protocols to ensure end‑to‑end connectivity.
• Inside Wiring: Navigate business environments (server rooms, IDF/MDF closets, drop ceilings) to extend demarcations or optimize equipment placement.
• Quality Assurance: Conduct comprehensive speed tests and latency benchmarks to ensure the circuit meets Service Level Agreements (SLAs).

Technical Skills & Qualifications

• The "Network Brain": While you may not be configuring Cisco switches daily, you must have the foundational knowledge equal to that of a CCNA, CCNP, or CCIE (although the actual certifications are not required). You should understand routing, switching, and the TCP/IP stack intimately.
• Connectivity Standards: Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet).
• Tool Proficiency: Experience (or the aptitude to quickly master) fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI).
• Hardware Familiarity: Even though the core work is on ISP gear, your experience with enterprise‑grade hardware (Cisco, Juniper, Adtran, Ciena) will allow you to communicate effectively with client IT Managers.
• Certifications: Active or expired CCNA/CCNP is highly preferred to demonstrate your technical baseline.

Soft Skills & Physical Requirements

• Professional Presence: Ability to act as a technical consultant to business owners and IT Managers.
• Methodical Troubleshooting: The ability to isolate variables in a complex environment to find the root cause quickly.
• Physical Agility: Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces).
• Mobility: Must possess a valid driver’s license and a clean driving record.

Preferred Skills

Network Configuration Expertise

Soldering and Connector Skills

Troubleshooting Telecommunications Issues