Network Analyst II

Horizontal Talent; Fort Walton Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Horizontal Talent is seeking a hands-on Network Operations Technician to support the reliability, performance, and day-to-day stability of local network infrastructure in Fort Walton Beach, FL. The role suits someone who enjoys troubleshooting, maintaining hardware, and keeping connectivity services running smoothly in a fast-paced environment.

You will work on SD-WAN routers, LAN switches, wireless access points, UPS systems, and data center areas, using ServiceNow to manage incidents and

Qualifications

• Experience configuring and troubleshooting Cisco SD-WAN, switching, and wireless technologies.
• Strong problem-solving with break-fix focus for operational stability.
• Understanding of network hardware lifecycle and infrastructure maintenance.
• Ability to manage tasks via ServiceNow ticketing system.
• Knowledge of IP management, DNS, and DHCP concepts.
• High attention to detail, organization, and follow-through.
• Clear communication with end users and technical teams.

Responsibilities

• Provide operational support for local network equipment including SD-WAN routers, LAN switches, and wireless access points.
• Monitor UPS systems for power redundancy and network availability.
• Perform firmware updates and coordinate hardware replacements.
• Document cabling and patching; maintain data center environments.
• Support safety and compliance through physical checks of hardware.
• Work from ServiceNow queue to manage incidents and requests.
• Resolve outages or degraded performance to minimize business impact.
• Fulfill standard requests like VLANs, port activations, and deployments.

Skills

Cisco SD-WAN

Networking troubleshooting

ServiceNow

DNS/DHCP/IPAM

Documentation

End-user support

Communication

Data center operations

Education

Associate or Bachelor’s degree in related field

CCNA

CCNP

Security+ certification

Tools

Catalyst Center

vManage

ThousandEyes

SolarWinds

NetBrain

StatSeeker

Job description

Join a dynamic network operations team supporting the reliability, performance, and day-to-day stability of local network infrastructure. This role is ideal for someone who enjoys hands-on troubleshooting, maintaining critical hardware, and keeping connectivity services running smoothly in a fast-paced environment.

Responsibilities

• Provide operational support for local network equipment, including SD-WAN routers, LAN switches, and wireless access points.
• Monitor and maintain UPS systems to help ensure power redundancy and network availability.
• Complete routine firmware updates and coordinate hardware replacements as needed.
• Support physical network infrastructure by organizing, labeling, routing, and documenting cabling and patching.
• Help maintain clean, safe, and well-organized data center and network closet environments.
• Perform physical checks of installed hardware to support safety, compliance, and operational standards.
• Work from the ServiceNow queue to manage incidents and requests efficiently.
• Resolve network outages or degraded performance issues quickly to reduce business impact.
• Fulfill standard operational requests such as VLAN assignments, port activations, and hardware deployments.

Skills

• Experience configuring and troubleshooting Cisco SD-WAN, switching, and wireless technologies.
• Strong technical problem-solving skills with a focus on break-fix support and operational stability.
• Working knowledge of network hardware lifecycle support and infrastructure maintenance.
• Ability to manage tasks through a ticketing system such as ServiceNow.
• Understanding of IP management, DNS, and DHCP concepts.
• Strong attention to detail, organization, and follow-through.
• Clear communication skills and the ability to support end users and technical teams effectively.

Preferred Skills

• Experience with Cisco network management tools such as Catalyst Center, vManage, and ThousandEyes.
• Familiarity with other monitoring and management tools such as SolarWinds, NetBrain, and StatSeeker.
• Cisco certification such as CCNA or CCNP.
• Security+ certification.
• Associate or bachelor’s degree in a related field.

Horizontal is committed to creating an inclusive, welcoming workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage qualified candidates from all backgrounds to join a team that supports equity, respect, and belonging.