Network Analyst II

Contra Costa County; California (MO); On-site; USD 90,000 - 125,000; Full time

Job summary

Contra Costa County Health Services is seeking a Network Analyst II to lead complex LAN/WAN projects, analyze user information system needs, and design solutions. The role requires strong troubleshooting, virtualization experience (VMware/Hyper-V/NSX), and knowledge of routers, firewalls, and security equipment.

You will work within the Health Services IT unit and collaborate across departments. The position involves after-hours on-call rotations and contributing to County-wide initiatives while

Qualifications

• Bachelor’s degree in computer science or related field.
• Four years of LAN/WAN network experience with TCP/IP, UDP, and related protocols.
• Certifications can substitute for education per county policy.

Responsibilities

• Take ownership of projects and manage resources to completion.
• Perform complex systems analysis for LAN/WAN networks.
• Analyze user information system needs and design appropriate solutions.
• Participate in County-wide complex projects as a team member.
• Install, test, and configure network hardware and software.
• Coordinate with vendors for components and services for network expansion/maintenance.
• Produce detailed diagrams and procedures.
• Participate in after-hours on-call rotations.

Skills

Troubleshooting

Network analysis

VMware

Hyper-V

NSX

Routers & Firewalls

Communication skills

Customer focus

Education

Bachelor’s degree in Computer Science or related field

Tools

VMware

Hyper-V

NSX

Job description

Bargaining Unit: Local 21 - Supervisory Management

Why join the Contra Costa Health?

Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State’s most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of more than 1.1 million, Contra Costa County is the ninth most populous county in California.

Contra Costa Health Services includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services.

The Contra Costa County Health Services Department has an excellent employment opportunity for two (2) full-time Network Analyst II assigned primarily to the Health Services Information Technology Unit.

While this recruitment is to fill current openings in the Health Services Department, the eligible list may also be used for other County Departments.

We are looking for someone who:

• Shows initiative, follow-through, and excels at troubleshooting
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands
• Acknowledges and respects cultural and linguistic differences of diverse populations
• Has strong communication skills and demonstrates empathy in handling customer needs and builds a trusting rapport with customers
• Has the ability to learn new applications and systems on the job as required
• Is experienced with virtualization technologies including VMware, HyperV, and NSX
• Has knowledge of routers, firewalls, switches, and related network and security equipment and appliances

What you will typically be responsible for:

• Taking ownership of projects and managing resources to project completion
• Performing a variety of complex systems analysis duties in the development, installation, implementation, and evaluation of local area, wide area, or multi-protocol open data networks
• Analyzing user information system needs; recommending solutions and appropriate technology to meet client needs; and designing systems as appropriate
• Participating in County-wide complex projects as a team member
• Installing, testing, and configuring network hardware and software
• Contacting vendors for components, technical references, and/or services required for network expansion and maintenance
• Producing detailed accurate documentation, diagrams, and procedures
• Participating in after-hours on-call rotations

A few reasons you might love this job:

• Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
• The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators
• Professional development funds are available for each employee
• Offices are in the central part of the County
• The County offers a generous benefits package

A few challenges you might face in this job:

• After-hours work might be required during system upgrades or outages.
• Adapting to the frequency and timeliness of the regulatory changes.
• Staff must adapt to new and ever-changing technology
• You may have to work under pressure and need to deliver products in tight timeframes
• Troubleshooting multiple interconnected systems

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Informing: Proactively obtaining and sharing information
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Teamwork: Collaborating with others to achieve shared goals
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Customer Focus: Attending to the needs and expectations of customers

Education:

Possession of a bachelor’s degree from an accredited college or university with a major in computer science, computer information systems, data base administration, telecommunications management or a closely related field.

Experience:

Four (4) years of full-time or its equivalent experience in designing, installing and helping to maintain complex LANs or WANs network acceleration technologies using TCP/IP, UDP and other standard networking protocols using physical layers, bridges, switches, firewall, gateways and routers.

Substitution for Education:

• (1) Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of four years.
• (2) Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can substitute for six (6) months of required education:
  • CompTIA Net+
  • CISSP (Certified Information Systems Security Professional)
  • MCITP - Enterprise Administrator/Server Administrator
  • MCSE (Microsoft Certified Solutions Expert)
  • CCDP (Cisco Certified Design Professional)
  • CCNP (Cisco Certified Network Professional)
  • CCA (Cisco Certified Architect)
  • CCNA (Cisco Certified Network Associate)
  • CCIE (Cisco Certified Internetwork Expert)
  • JNCIP/E-ENT (Juniper Network Certified Professional/Expert Enterprise Routing and switching)
  • CCA-N (Citrix Certified Associate – Networking)
  • CCP-N (Citrix Certified Professional – Networking)

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at: Special Testing Accommodations | Contra Costa County, CA Official Website.