Network Analyst I

La Sierra University; Riverside (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

La Sierra University in Riverside, California seeks a campus network support specialist to assist with network tickets, device documentation, cabling coordination, and wireless support.

You will monitor alerts, elevate issues, and help maintain accurate port, device, and location records while collaborating with faculty, staff, students, and vendors.

Strong communication, confidentiality, and service standards are essential as you contribute to reliable campus connectivity.

Qualifications

• Relevant degree, certification, or equivalent education or experience.
• Strong written and verbal communication, documentation, and customer-service skills.
• Ability to collaborate with faculty, staff, students, vendors, and cross-functional teams.
• Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.
• Experience with Microsoft 365, Teams, SharePoint, OneDrive, endpoint management, cloud services, and ticketing.

Responsibilities

• Assist with network tickets, device documentation, cabling coordination, wireless support, and standard configuration tasks.
• Monitor network alerts, elevate issues, and support maintenance windows.
• Maintain accurate port, device, and location records.

Skills

Communication skills

Documentation

Customer service

Team collaboration

Network fundamentals

Education

Relevant degree, certification, or equivalent

Higher education technology experience (preferred)

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Endpoint management

Cloud services

Ticketing systems

Documentation tools

Project tools

Job description

Job Summary

Supports network operations, monitoring, documentation, and troubleshooting for campus connectivity services.

Duties and Responsibilities

• Assist with network tickets, device documentation, cabling coordination, wireless support, and standard configuration tasks.
• Monitor network alerts, elevate issues, and support maintenance windows.
• Maintain accurate port, device, and location records.

Knowledge, Skills and Abilities

Qualifications:

Relevant degree, certification, or equivalent combination of education, training, and experience. Strong written, verbal, documentation, and customer-service communication skills. Ability to work collaboratively with faculty, staff, students, vendors, and cross-functional teams. Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Education/Experience:

Relevant degree, certification, or equivalent combination of education, training, and experience. Preferred: Higher education technology experience. Experience with Microsoft 365, Teams, SharePoint, OneDrive, endpoint management, cloud services, ticketing, documentation, or project tools. Networking coursework or certification.

Interpersonal Skills:

Strong written and verbal communication skills; ability to collaborate with faculty, staff, students, vendors, and cross-functional teams.

Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Language Ability:

Ability to communicate technical information clearly, maintain accurate documentation, and respond professionally to user questions.

Reasoning Ability:

Ability to troubleshoot, document findings, use sound judgment, and elevate issues appropriately within the assigned role.

Computer Skills:

Technical competencies: Network fundamentals; Documentation; Service orientation; Escalation; Field support.

Supervisory Responsibilities:

None.

Work Environment:

Office, campus, classroom, and technology service environments. Some evening or weekend support may be required based on operational needs.

Physical Demands:

The physical demands described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position involves a combination of sedentary computer work and occasional physical activity associated with supporting technology systems and infrastructure. Duties may require sitting, standing, walking between campus locations, bending, stooping, reaching, and accessing computer or network equipment. Regular use of computers and technical equipment is required. The position may occasionally involve lifting or moving technology equipment weighing up to 25 pounds.

Other Demands:

Works with University stakeholders to support institutional technology services; occasional evening or weekend support may be required based on operational needs.

Wage Range:

$21.23 to $25 per hour