Network Administrator - Secure, Scalable IT Backbone

CW Resources; New Britain (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan & Match

Disability Plans

Life Insurance

Paid Holidays

Vacation and Sick time

Telemedicine

Job summary

CW Group is seeking a Network Administrator to design, deploy, and secure our IT infrastructure, supporting Level 2 Helpdesk and network admin tasks. This role focuses on scalable network solutions, Cisco Meraki management, and proactive performance monitoring.

Ideal candidates have a bachelor’s degree or equivalent IT experience, 2+ years in network administration and IT support, and strong security knowledge (VPNs, firewalls, IDS/IPS).

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2 years of Network Administration and Technical Support experience.
• Experience providing Level 2 technical support in an IT helpdesk environment.
• Strong knowledge of network security: Firewalls, VPNs, IDS/IPS, TCP/IP, DNS, DHCP, VLANs, MS 365 Admin Center.

Responsibilities

• Design, implement, and maintain scalable network solutions, including routers, switches, firewalls, and wireless (Cisco Meraki environment).
• Monitor network performance proactively and fix issues before they affect users.
• Use network monitoring tools to track and resolve disruptions, bottlenecks, and outages.
• Troubleshoot complex network, connectivity, and endpoint issues with minimal downtime for users.
• Maintain network security, including VPNs, firewalls, and intrusion detection/prevention systems.
• Manage and document network configurations through the change management process, in line with company policy and federal contract requirements (NIST SP 800-171 / CMMC).
• Report on network performance metrics and recommend improvements.
• Work with external vendors and carriers to resolve service issues and keep network services running well.
• Handle escalated tickets from Level 1 support and resolve them on time, with clear ticket documentation.
• Support user onboarding and offboarding, account and device setup, and access requests.
• Write knowledge base articles and train users on network tools, security best practices, and basic troubleshooting.

Skills

Network admin

Technical support

VPNs

Firewalls

IDS/IPS

TCP/IP

DNS/DHCP

VLANs

MS 365 Admin Center

Background check

Education

Bachelor's degree or equivalent experience in IT

Tools

Cisco Meraki

Job description

CW Group is seeking a Network Administrator to design, deploy, and secure our IT infrastructure, supporting Level 2 Helpdesk and network admin tasks. This role focuses on scalable network solutions, Cisco Meraki management, and proactive performance monitoring.

Ideal candidates have a bachelor’s degree or equivalent IT experience, 2+ years in network administration and IT support, and strong security knowledge (VPNs, firewalls, IDS/IPS).