Network Administrator

CW Resources; New Britain (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan & Match

Disability Plans

Life Insurance

Paid Holidays

Vacation and Sick time

Telemedicine

Job summary

CW Group is seeking a Network Administrator to design, deploy, and secure our IT infrastructure, supporting Level 2 Helpdesk and network admin tasks. This role focuses on scalable network solutions, Cisco Meraki management, and proactive performance monitoring.

Ideal candidates have a bachelor’s degree or equivalent IT experience, 2+ years in network administration and IT support, and strong security knowledge (VPNs, firewalls, IDS/IPS).

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2 years of Network Administration and Technical Support experience.
• Experience providing Level 2 technical support in an IT helpdesk environment.
• Strong knowledge of network security: Firewalls, VPNs, IDS/IPS, TCP/IP, DNS, DHCP, VLANs, MS 365 Admin Center.

Responsibilities

• Design, implement, and maintain scalable network solutions, including routers, switches, firewalls, and wireless (Cisco Meraki environment).
• Monitor network performance proactively and fix issues before they affect users.
• Use network monitoring tools to track and resolve disruptions, bottlenecks, and outages.
• Troubleshoot complex network, connectivity, and endpoint issues with minimal downtime for users.
• Maintain network security, including VPNs, firewalls, and intrusion detection/prevention systems.
• Manage and document network configurations through the change management process, in line with company policy and federal contract requirements (NIST SP 800-171 / CMMC).
• Report on network performance metrics and recommend improvements.
• Work with external vendors and carriers to resolve service issues and keep network services running well.
• Handle escalated tickets from Level 1 support and resolve them on time, with clear ticket documentation.
• Support user onboarding and offboarding, account and device setup, and access requests.
• Write knowledge base articles and train users on network tools, security best practices, and basic troubleshooting.

Skills

Network admin

Technical support

VPNs

Firewalls

IDS/IPS

TCP/IP

DNS/DHCP

VLANs

MS 365 Admin Center

Background check

Education

Bachelor's degree or equivalent experience in IT

Tools

Cisco Meraki

Job description

Make an Impact - Ensure Seamless Connectivity Across Our Organization

CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We're proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.

• National Non-Profit
• Mission-based Meaningful Employment
• Exceptional Employees
• Employee Wellness Coordinator

Employer Sponsored Benefits Includes

• Insurance - Medical, Dental, Vision
• Telemedicine
• Retirement Plan & Match Options
• Disability Plans
• Life Insurance - Accidental Death & Dismemberment and Group Term Life
• Paid Holidays, Vacation and Sick time

Voluntary Benefits Offered Includes

• Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Role and Responsibilities

Are you a skilled network professional with a passion for ensuring seamless and secure IT infrastructure? We're looking for a Network Administrator to join our team and support both Level 2 Helpdesk and network administration.

Network Administration

• Design, implement, and maintain scalable network solutions, including routers, switches, firewalls, and wireless (Cisco Meraki environment).
• Monitor network performance proactively and fix issues before they affect users.
• Use network monitoring tools to track and resolve disruptions, bottlenecks, and outages.
• Troubleshoot complex network, connectivity, and endpoint issues with minimal downtime for users.
• Maintain network security, including VPNs, firewalls, and intrusion detection/prevention systems.
• Manage and document network configurations through the change management process, in line with company policy and federal contract requirements (NIST SP 800-171 / CMMC).
• Report on network performance metrics and recommend improvements.
• Work with external vendors and carriers to resolve service issues and keep network services running well.

Level 2 Helpdesk

• Handle escalated tickets from Level 1 support and resolve them on time, with clear ticket documentation.
• Support user onboarding and offboarding, account and device setup, and access requests.
• Write knowledge base articles and train users on network tools, security best practices, and basic troubleshooting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3-5 years of experience in network administration and technical support.
• Experience providing Level 2 technical support in an IT helpdesk environment.
• Strong knowledge of network security:
  • Firewalls
  • VPNs
  • Intrusion detection/prevention systems
  • Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, VLANs).
  • Working knowledge of Microsoft 365 and the Microsoft 365 Admin Center
  • Ability to pass a background check

Preferred Skills

• Relevant certifications from CompTIA, Cisco, Meraki, or Microsoft.
• Hands-on experience with Cisco Meraki (MX, MS, MR).
• Experience with Microsoft Entra ID, Intune, Azure, or Power BI.
• Familiarity with security frameworks such as NIST SP 800-171 or CMMC.

Knowledge of security principles

• Firewall configuration
• SSL/TLS
• IPSec
• Familiarity with virtualization platforms.
• Strong problem-solving skills and the ability to analyze network data to improve performance.
• Excellent written and verbal communication skills and the ability to explain technical issues to all audiences.

Physical & Environmental Demands

• Handling and manipulating hardware components (e.g., routers, switches, cables) during installations and troubleshooting.
• Lifting and moving networking hardware or servers, typically weighing 20-50 lbs or more.
• Extended periods of desk work, managing network monitoring software and documentation.
• Bending, squatting, or kneeling to run and organize network cables in server rooms or data centers.
• Climbing ladders or crawling into tight spaces to access network equipment in certain environments.
• Exposure to cooler temperatures and noise in server rooms or data centers.
• Possible exposure to electrical hazards and high-voltage equipment when working with networking infrastructure.
• On-call or extended hours may be required for network outages or security incidents.
• Reasonable accommodations can be provided.

Join Our Team and Keep Our Network Secure and Reliable!

We welcome all individuals to apply for this position. At CW, we are committed to maintaining a respectful and supportive work environment where all employees are valued for their contributions. All applicants will be given equal consideration for employment based on their experience and qualifications, while ensuring compliance with all applicable laws and regulations regarding discrimination.

Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits. Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations).

EEO Posters

• EEO and Pay Transparency: Posters Here
• Notification of Employee Rights Under Federal Labor Laws posters: DOL Posters Here
• CW's Self - Disclosure Forms: Self Disclosure Forms Here

Behaviors

• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic - Shows intense and eager enjoyment and interest
• Loyal - Shows firm and constant support to a cause
• Team Player - Works well as a member of a group

Motivations

• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion - Inspired to perform well by the completion of tasks
• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
• Self-Starter - Inspired to perform without outside help

Education

Bachelors of Information Technology/Ma (required)

Experience

2 years: Network Administration and Technical (required)

Equal Opportunity Employer Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.