Network Administrator (Regional Field Tech) / 60013175

State-of-South-Carolina; South Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

The South Carolina Department of Health and Human Services is seeking a Regional Field Tech in Florence County to deliver tier 1–3 IT support for agency equipment and systems in the Kershaw, Fairfield, Lee, Chesterfield, and Darlington areas.

This in-office role requires hands-on hardware and software troubleshooting, network administration tasks, and collaboration with IT staff and area managers to keep operations running smoothly.

Qualifications

• Bachelor’s degree in IT systems, computer science or related field.
• Experience in information technology systems or related area.
• Valid driver’s license and ability to drive routinely.

Responsibilities

• Provide tier 1–3 IT support for agency equipment and systems.
• Assist IT Technician II and cover during their absence.
• Perform hardware and software upgrades and installations.
• Document site visits, mileage, and fuel receipts.
• Coordinate with area managers and staff to resolve issues.

Skills

Tier 1-3 support

Hardware troubleshooting

Software troubleshooting

Network administration

Communication skills

Education

Bachelor's degree in IT systems

Job description

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in Bureau ofInformation Technology Services, Florence County.

This is an in-office role and not a telecommute or remote position.

Are you the One?

We are looking for a Regional Field Tech who will, under the guidance and direction of the IT Field Office Support Manager, the employee acts as a tier 1 - 3 technician. In addition to working regularly with routine service tickets, the employee will assume responsibility for the difficult, and problematic trouble shooting situations, as well as the normal, and routine network administration functions. The employee will be responsible for a specific region in the state of South Carolina, and the service calls that are associated with that area, while also assisting other Field Technicians in other areas. Employee may be asked to help out on the Help Desk working tickets and answering phone calls when not busy. Counties covered by this position: Kershaw, Fairfield, Lee, Chesterfield, and Darlington. Position will be based in Kershaw County.

• Effectively build working relationships with area managers, area administrators and staff in supported areas to gain accountability and reliability in communicating IT related information and assuring problems are addressed and resolved in a timely manner. Provide tier 1 to 3 level support by to Agency equipment to ensure a proper operating environment and provide user(s) hardware and software support.
• Assists IT Technician II with resolving various hardware, and software trouble shooting issues, especially when it is above the tier 1 or 2 level. Provide coverage for IT Tech II during their absence.
• Performs any hardware, and software upgrades to Agency equipment, and installs new, and enhanced products. Assist agency management in making short and long-term decisions regarding information technology growth, and development.
• Participate in meetings to effectively communicate information within all areas of IT Services. Assist Networking and Administrators in process improvement, knowledge sharing and procedure documentation.
• Keep records, logs and reports of site visits made, gas receipts, mileage, maintenance, etc. and submit these reports to appropriate personnel in a timely manner.
• Additional duties as required.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A bachelor’s degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area.

An equivalent combination of education and experience may be considered with prior State Human Resources approval.

Additional Requirements:

• Requires holder to drive routinely.
• Sitting or standing for long periods of time.
• Lifting requirements: 40 lbs.
• A valid driver's license is required.
• In-office Role

• Knowledge of communication, or information systems.
• Knowledge of various software, and hardware infrastructure and their uses. Knowledge of computer system analysis, design, testing, debugging and maintenance.
• Ability to analyze data and provide solutions to complex problems.
• Ability to communicate effectively.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.