Administrative Specialist II / 60017640

State-of-South-Carolina; South Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

The South Carolina Department of Health and Human Services is seeking an Administrative Specialist II for the Localized Eligibility Processing (LEP) in Dorchester (Summerville) County. This in-office position provides administrative support to eligibility staff, screens applications, and resolves problems to improve case processing efficiency.

Responsibilities include assisting clients in person or by phone, scanning documents into OnBase with correct indexing, maintaining filing systems, and

Qualifications

• Requires a high school diploma or equivalent.
• Experience in administrative support and customer service preferred.
• Knowledge of HIPAA and confidentiality rules is essential.

Responsibilities

• Assist eligibility staff and clients in person or by phone.
• Review incoming applications for completeness and route to appropriate staff.
• Scan documents into OnBase with proper indexing and county information.
• Handle mail, supplies, and routine administrative tasks.
• Support emergency preparedness duties and attend trainings as required.

Skills

Administrative support

Customer service

HIPAA compliance

Education

High school diploma

Tools

OnBase

Job description

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This position is located in Localized Eligibility Processing (LEP), Dorchester (Summerville) County.

This is an in-office role and not a telecommute or remote position.

Are you the One?

We are looking for an Administrative Specialist II who will provide administrative assistance to eligibility staff to improve efficiency in case processing. Performs administrative duties such as assisting clients, screening applications and resolving problems. Provides internal customer services by working in harmonious relationships and developing sound solutions to accomplish the S.C Department of Health and Human Services mission (The Department). Demonstrates positive, cooperative and professional relationships and customer service with staff, co-workers, customers, providers, administrators, the general public, and all stakeholders. Must exhibit dependability/reliability/time management by reporting to work on time, by meeting work schedules & deadlines and completing job tasks effectively and efficiently.

• Assists clients in person or via telephone. Screens applicants, makes appropriate referrals, answers questions & resolves problems. Adheres to all agency policies, HIPAA Medicaid Confidentiality rules. Must maintain punctuality with established schedules & exhibits exemplary customer service skills (friendly, helpful, courteous, and harmonious).
• Provides administrative assistance to eligibility staff to improve efficiency in case processing. Reviews incoming applications/reviews for completeness. Scans files accurately into OnBase using correct indexing and county information. Receives faxes and directs faxes to appropriate worker or virtually prints faxes into OnBase.
• Maintains inventory of supplies/forms. Prepares supply order. Prepares reports as requested. Maintains filing system. Opens/date stamps/reads/research incoming mail and distributes to appropriate staff daily and prepares outgoing mail. Delivers mail between offices as directed.
• Performs emergency preparedness duties or activities as required.
• Attends meetings and training sessions as required. Makes and keeps schedules, completes tasks timely and reports to work timely. Performs other duties as assigned.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

A high school diploma.

Related clerical experience may be substituted for a high school diploma.

Additional Requirements

• Occasional overnight travel.
• Sitting or standing for long periods of time.
• Lifting requirements: 20 lbs.
• In-office role.

• Knowledge of laws, regulations and policies relevant to the agency of employment.
• Must be able to perform routine administrative duties.
• Exercises discretion in applying policies and procedures.
• Adheres to all agency policies, HIPAA Medicaid Confidentiality rules.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.