Network Administrator

DeKalb Health; Merrillville (IN); Presencial; USD 75.000 - 100.000; Jornada completa

Descripción de la vacante

DeKalb Health in Merrillville, IN is seeking a Network Administrator who can diagnose, troubleshoot and maintain our IT infrastructure, including servers, PCs, and VOIP. You will support IT operations, assist with projects and ensure uptime for business users.

The role requires 5+ years in network administration, strong knowledge of Microsoft servers and O365, and the ability to coordinate with vendors to meet service levels. A Bachelor’s in IT or equivalent certifications are preferred.

Formación

• 5+ years of experience in network administration.
• Strong knowledge of Microsoft Servers and O365 administration.
• Experience with VOIP PBX systems is a plus.
• Excellent written and verbal communication skills.
• Bachelor's degree in IT or equivalent certification.

Responsabilidades

• Diagnose, troubleshoot, and resolve hardware, software, or network problems and replace defective components.
• Configure, maintain and troubleshoot all servers.
• Assist in evaluating the organization's technology needs and recommend upgrades.
• Configure, monitor, and maintain email applications and virus protection.
• Assist with technical support for voice services and telecom systems.
• Maintain logs related to network functions and repairs.
• Monitor data backups and disaster recovery operations.
• Support daily Helpdesk requests and provide training for users.
• Coordinate with consultants, providers, and vendors to meet SLAs.
• Stay updated on advances in technology to improve business processes.

Conocimientos

Network Admin

Troubleshooting

IT Support

Communications

Project Coordination

Educación

Bachelor's in IT or related

Herramientas

Microsoft Windows Server

Microsoft 365/O365

VOIP PBX

Dell hardware

Descripción del empleo

• Job Category Information and Technology
• Employee Type Full Time

Description

UNDERSTANDING

With a strong understanding of information technology, the Network Administrator is responsible for assisting with network, desktop and project support. A strong understanding of network infrastructure, communications, pc's, Microsoft Stack, Dell Technologies as well as project management concepts.

CORE VALUES

Our 5 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.

• Own It
• Hustle and Refuse to Settle
• Love People
• Act for the Greater Good
• Find a way

WORKING RELATIONSHIP

• IT Operations Manager
• IT Team
• Business Users

RESPONSIBILITIES

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, maintain and troubleshoot all Servers
• Assist in evaluating the organization's technology use and needs and recommend improvements, such as hardware, software, and network upgrades or reconfiguration.
• Configure, monitor, and maintain email applications and virus protection software.
• Assist with technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
• Maintain logs related to network functions, as well as maintenance and repair records.
• Monitor data backups and disaster recovery operations.
• Assist with daily Helpdesk calls and requests. Provide users with technical support for computer problems, initial setup, and basic systems training.
• Implement and maintain system hardware and software solutions or assist with the work and coordination of software and hardware consultants, communications service providers, technicians, and vendors to ensure service level standards are met and provided solutions and support are effective.
• Stay abreast of advances in technology to ensure continuous improvement and best practices that result in more efficient business processes.
• Assist in tracking and maintaining activities for asset management, license renewals, service contracts, and warranties for parts and services.
• Assist in the maintenance and updating of operating/training manuals for the IT Department.
• Comply with all company Quality, HACCP, GMP and Food Safety Standards.
• Responsible for 24 hr. emergency service as needed or a business requires.
• Manage IT related projects.
• Other duties as assigned.

REQUIREMENTS

• Minimum of 5+ years of experience in Network Administration
• Knowledge and understanding of Systems, Hardware, Networking and cloud services.
• Strong knowledge of Microsoft Servers
• Deep understanding of server topologies
• Deep understanding of Microsoft O365 administration and domain controllers
• Previous IT/IS experience in food manufacturing is preferred but not required.
• Knowledge of VOIP cloud PBX systems a plus.
• Excellent written and verbal communication skills
• Complex Problem Solving and Analytical skills
• Must be able to speak, read and write in English.

EDUCATION

• Bachelor's degree in information technology or relevant certifications are required or equivalent experience