NetSuite Senior Support Specialist

Citrin Cooperman; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly effective NetSuite Support Specialist to join their dynamic team. This full-time remote position offers the chance to leverage your technical expertise and problem-solving skills while providing exceptional support to clients. You will be responsible for managing support requests, troubleshooting issues, and training users on NetSuite applications. The ideal candidate will possess strong communication skills, a solid financial background, and a passion for helping clients succeed. This role provides a unique opportunity to grow your career in a flexible environment that values innovation and teamwork.

Qualifications

• 2-4+ years of experience with NetSuite in support or consulting.
• Strong understanding of ERP system modules and business processes.

Responsibilities

• Respond to and resolve support requests from clients.
• Troubleshoot issues in NetSuite and related products.
• Perform system testing and client end user training.

Skills

Written Communication

Oral Communication

Multitasking

Project Management

Troubleshooting

Financial Accounting

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Bachelor’s degree in MIS

Bachelor’s degree in Accounting

Tools

NetSuite

SuiteFoundation Certification

NetSuite Administrator Certification

NetSuite ERP Consultant Certification

Job description

This year we were rated top 100 firms to work for by Inside Public Accounting and Accounting Today. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems. At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you!

Position Description

We are looking for a highly effective NetSuite Support Specialist to join our NetSuite team remotely full-time. This person will utilize best practices and methodologies to respond to and resolve support requests from clients and, as needed, identify and route consulting/development requests to the appropriate team members. This candidate must have very strong written and oral communication skills, be highly organized, be capable of multitasking and managing projects, and have prior help-desk experience. This candidate will need to have balanced knowledge and abilities from both a functional and technical skill set as well as be comfortable training users.

Essential Duties & Responsibilities

• Respond to support requests within the contracted response time
• Track and manage open cases to resolution within ticketing system
• Troubleshoot issues in NetSuite and related products
• Experience interacting with NetSuite Support
• Gather client requirements and document functional specifications
• Perform system testing and client end user training
• Create / troubleshoot financial statements using NetSuite
• Troubleshoot and support NetSuite applications and add-ons
• Complete project tasks as assigned, on time and budget
• Strong financial / accounting background
• Understand inventory, distribution & manufacturing concepts

Qualifications

• 2-4+ years working with NetSuite in a support or consulting capacity
• At least one (1) year working in a help-desk role
• SuiteFoundation Certification required
• NetSuite Administrator Certification required
• NetSuite ERP Consultant Certification preferred
• Demonstrated understanding and experience with basic ERP system modules including core financials, distribution and OneWorld. Manufacturing experience preferred.
• Thorough understanding of business processes including:
• Order to Cash; Procure to Pay; Fixed Assets; Record to Report
• SuiteBilling; Revenue Management/ARM
• Experience with NetSuite SuiteFlow & Advanced Approvals preferred
• Experience supporting NetSuite integrated applications (Banking/ACH, Avalara, Concur, BILL, RF Smart, etc.)
• Ability to review, understand, analyze middleware integration logs (i.e. Celigo, Boomi, etc.)
• Ability to define, create and complete project deliverables with minimal guidance
• Ability to independently manage individual time and tasks
• Ability to quickly adapt to new requirements and changing situations
• Ability to create and complete documentation
• Exhibits professionalism at all times
• Excellent written and verbal communication

Education

• Bachelor’s degree in computer science, engineering, MIS, Accounting or equivalent preferred
• NetSuite certifications listed in qualifications