.NET Production Support Engineer

Cognizant; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Holidays & PTO

401(k) plan

Long-term disability

Short-term disability

Parental leave

Employee stock plan

Job summary

Cognizant is seeking a Senior .NET Production Support Engineer (GCP) in Phoenix, AZ to monitor and support critical production apps, manage cloud workloads, and resolve complex incidents. The role emphasizes .NET development, production support, and cloud operations within an enterprise setting.

The candidate will collaborate with application, product, QA, and deployment teams to ensure stability, reliability, and efficient releases while handling incident management in a fast-paced environment.

Qualifications

• Strong experience in production support and cloud operations.

Responsibilities

• Monitor and support production applications, including APIs and background jobs.
• Monitor DLQs and message topics to ensure delivery.
• Implement enhancements, fix defects, and manage version upgrades for .NET apps.
• Handle Incident and Change Management using ITSM tools like ServiceNow.
• Collaborate with GP, deployment, QA, and product teams to support releases.
• Manage and monitor GCP workloads and investigate traffic anomalies.
• Troubleshoot email delivery, DB sync issues, and service integrations.
• Coordinate with DB teams to run SQL scripts and ensure data consistency.

Skills

C#

.NET Framework/.NET Core

Web APIs

Entity Framework

MVC

Tools

Postman

GitHub

ServiceNow

Visual Studio

VS Code

Job description

.NET Production Support Engineer

Job Description

We are seeking a Senior .NET Production Support Engineer (GCP) with strong experience in C#, .NET/Core, cloud operations, and production issue resolution. The ideal candidate will be responsible for monitoring and supporting critical production applications, managing cloud workloads, troubleshooting complex system issues, and delivering application enhancements while ensuring stability, reliability, and operational excellence.

This role requires a combination of application support, cloud operations, incident management, and .NET development skills in a fast-paced enterprise environment.

Key Responsibilities

• Monitor and support production applications, including APIs, worker services, and background jobs.
• Monitor messaging topics, subscriptions, and associated Dead Letter Queues (DLQs) to ensure successful message delivery.
• Implement application enhancements, resolve defects, and manage version upgrades for .NET‑based applications.
• Handle Incident and Change Management activities through ITSM tools such as ServiceNow and ensure timely ticket resolution.
• Collaborate with application, product, QA, and deployment teams to support releases and testing activities.
• Manage and monitor Google Cloud Platform (GCP) workloads and investigate traffic anomalies.
• Troubleshoot and resolve issues involving email delivery services, database synchronization mismatches, and service integrations.
• Coordinate with database teams to execute SQL scripts, compare and reconcile records, and ensure data consistency.
• Create and maintain technical documentation for automation tools, operational processes, fixes, and support procedures.

Required Technical Skills

Programming & Development

• C#
• .NET Framework, .NET Core
• Web APIs
• Entity Framework
• MVC

Cloud & Containerization

• Google Cloud Platform (GCP) preferred
• Experience with other cloud platforms will be considered
• Docker experience is a plus

Messaging Technologies

• Pub/Sub
• RabbitMQ
• Service Bus
• ReBus

Tools

• Postman
• GitHub
• ServiceNow
• Visual Studio / VS Code

Databases

• SQL (Mandatory)
• NoSQL databases such as MongoDB

Soft Skills

• Strong problem-solving and debugging capabilities.
• Excellent communication and cross-functional collaboration skills.
• Detail-oriented mindset with a focus on operational efficiency, stability, and quality.

Why Apply?

Salary and Other Compensation

The annual salary for this position is between $50,000 and $70,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, Dental, Vision, and Life Insurance
• Paid Holidays plus Paid Time Off
• 401(k) Plan and Company Contributions
• Long-Term Disability
• Short-Term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Important Disclaimers

• Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.
• Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Applicants must be authorized to work in the United States. Sponsorship is not available for this role.
• Candidates may be required to participate in multiple rounds of interviews, including business and client discussions.

Posting Expiration Date

September 19, 2026

Cognizant reserves the right to remove the posting earlier based on business needs.