LOTUS SERVER

Graton-Resort-; Rohnert Park (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Graton Resort & Casino seeks a Lotus VIP Server to curate exceptional experiences in a luxury gaming environment. You will deliver bespoke hospitality, mastering premium spirits, wines, champagnes, and craft cocktails, ensuring every interaction is memorable.

Ideal candidates bring 3+ years in luxury settings, strong multitasking, and certification in beverage service and food handling. Apply to join a team that values elegance and precision in service.

Qualifications

• Excellent communication with guests, teammates, and management.
• Minimum three years in luxury dining or high-end lounges.
• 21+ years of age; ability to carry full trays.
• California Food Handler and Responsible Beverage Service certifications.

Responsibilities

• Provide luxury beverage service with premium spirits, wines, and cocktails.
• Present drinks with proper garnishes and glassware.
• Coordinate with Lotus bartenders, bar porters, and hosts for seamless service.
• Maintain station cleanliness and par levels; manage cash transactions on POS.
• Deliver orders within seven minutes and exceed guest expectations.

Skills

Communication

Multitasking

Wine knowledge

Professionalism

Teamwork

Education

Responsible Beverage Service Certification

California Food Handler Certification

Luxury server assessment

Tools

InfoGenesis POS

Job description

Position Summary:
As a Lotus VIP Server, you are the curator of exceptional experiences in the most exclusive gaming
environment at Graton Resort & Casino. This role demands artistry, precision, and an unwavering
commitment to luxury service. You will deliver bespoke hospitality, anticipating every nuance of guestpreference while showcasing mastery of premium spirits, rare wines, vintage champagnes, craft cocktails,and specialty teas. Your presence should exude elegance and transform every interaction into amemorable experience.

Essential Functions

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promotingour values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Demonstrate knowledge of premium spirits, wines, champagne, craft cocktails, specialty teas, andartisanal coffees.
4. Present beverages with proper garnishes, glassware, and serving techniques reflective of luxury casinoenvironment.
5. Support the seamless flow of service by communicating effectively with Lotus Bartenders, bar portersand Hosts.
6. Curate and recommend selections from our premium list of spirits, wines, champagnes and teas.
7. Maintain cleanliness and organization in Lotus service stations, bar and slot areas.
8. Complete all assigned side work and any additional tasks with a manner of teamwork.
9. Monitor and maintain par levels for all products and equipment; promptly communicate shortages tomanagement.
10. Deliver service that is gracious, intuitive, and exceeds expectations, ensuring beverage orders areprepared and served within seven minutes.
11. Address guests request and concern promptly and with diplomacy.
12. Manage time effectively and efficiently with minimal supervision.
13. Have full understanding and ability to operate all applicable InfoGenesis POS screens. Able to handleCompany funds through cash transactions on the POS in accordance with all Company policies andprocedures.
14. Must maintain personal grooming and uniform standards per department and Company standards.
15. This job description is not an exclusive or exhaustive list of all job functions that a team member in thisposition may be asked to perform from time to time. Duties and responsibilities can be changed,expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications

1. Ability to communicate effectively with Guests, Team Members and Management in both written andverbal form.
2. Minimum three years of serving experience in luxury hotels, fine dining, or exclusive lounges preferred.
3. Availability to work all shifts, including weekends, holidays.
4. Must be at least 21 years of age.
5. Ability to carry full trays.
6. Strong multitasking skills under pressure, maintaining composure and professionalism; able to managemultiple drink orders simultaneously.
7. Knowledge of wine, spirits, and beer, including types, classes, brands, and basic tasting notes.
8. Must possess or obtain Responsible Beverage Service State Certification.
9. Must possess or obtain California Food Handler Certification.
10. Must pass luxury server assessment.

Preferred Qualifications

1. Fluency in multiple languages.
2. Certification in Advanced Mixology, WSET Level 1 or higher, or BarSmarts Advanced.

Physical Requirements

1. Must be capable of lifting up to 30 pounds, with or without assistance.
2. Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend, and reach for the duration of shift.
3. Requires manual dexterity to operate job equipment

Age Requirement

21 years of age or older

Pay Rate

$19.50/Hour

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