Neighborhood Services Coordinator

Town of Lyons; Northern (KY); Hybrid; USD 36,000 - 50,000; Full time

Job summary

The Town of Lyons seeks a collaborative Neighborhood Services Coordinator to maintain safe, resilient neighborhoods through code compliance, outreach, and resilience initiatives. This role involves education, case management, and coordination of community programs with residents, HOAs, and partners.

You will assist in educating the public on codes, connect residents to resources, and support wildfire mitigation efforts, with some evenings or weekend commitments as needed.

Qualifications

• Two years of relevant experience in code compliance, planning, building, community outreach, neighborhood services, wildfire mitigation, public administration, or a related field.
• Ability to interpret and explain codes, regulations, policies, and procedures.
• Proficiency with standard office software and electronic recordkeeping systems.

Responsibilities

• Identifies and resolves neighborhood issues with residents and partners.
• Educates residents, businesses, property owners, and contractors on Town codes and procedures.
• Coordinates wildfire mitigation, defensible-space education, and resilience initiatives.
• Manages case files, citations, and enforcement documentation.
• Engages with community groups and coordinates training and outreach activities.
• Occasional evenings or weekend meetings and inspections as required.

Skills

Written communication

Verbal communication

Organization

Recordkeeping

Education

High school diploma

Associates or Bachelor's degree

Tools

GIS software

Word processing

Spreadsheet software

Database management

Job description

Job Opportunities

Thank you for your interest in employment with the Town of Lyons!

The Town of Lyons is an Equal Opportunity Employer and no otherwise qualified individual shall be subject to discrimination on the basis of race, color, religion, creed, national origin, ancestry, sex, age, sexual orientation, physical or mental disability, or any other status protected by federal, state, or local law.

The Town of Lyons is a tobacco- and drug-free employer. A drug test will be obtained pre-employment.

Job Title: Neighborhood Services Coordinator

Salary: $26.32 - $35.65 per hour

Job Type: Full time, Non-Exempt

Location: Town Hall, 432 5 th Ave., Lyons, CO Lyons, Colorado

Overview

The Town of Lyons is seeking a collaborative, service-oriented Neighborhood Services Coordinator to help maintain safe, resilient, and welcoming neighborhoods. This position combines code compliance, community education and outreach, neighborhood engagement, and implementation of community resilience initiatives, including wildfire mitigation programs.

Duties and Responsibilities

• Works with Town staff, neighborhood residents, community partners, homeowners’ associations, and other groups to identify and resolve neighborhood issues, help empower residents to enhance their quality of life, and assist in building the Town’s organizational capacity to work with neighbors for town-wide initiatives.
• Communicates with neighborhood groups, neighborhood resident leaders, town employees, and community members.
• Provides clear, respectful education to residents, businesses, property owners, and contractors regarding Town codes and procedures.
• Connects residents with available Town, county, nonprofit, and state resources.
• Assists with the coordination of training activities and neighborhood capacity building for advocacy, engagement, and volunteer efforts.
• Coordinates or assists with the coordination of wildfire mitigation, defensible-space education, property assessments, community cleanup programs, grant-funded projects, and other resilience initiatives.
• Responds to requests, questions, and complaints related to property maintenance, nuisances, land use, building activity, signs, weeds, trash, outdoor storage, wildfire mitigation, and other applicable Town regulations in a timely and professional manner.
• Meets with, advises, educates, and guides property owners, business owners, tenants, HOAs, and other parties and otherwise provides highly accurate and reliable information regarding the Town’s codes and appropriate ways and means to resolve violations and to maintain properties to remain or become in compliance.
• Performs case management of all assigned code enforcement cases to include all correspondence, photo documents, citations, violations, legal notices and affidavits.
• Seeks cooperative and voluntary resolution of code concerns before initiating formal enforcement, when appropriate.
• Prepares accurate and complete reports and builds activity files suitable for presentation in judicial and/or quasi-judicial proceedings and/or hearings.
• Collaborates with town staff regarding educational materials and other communication efforts related to neighborhood engagement that may include doorknockers, social media, and other opportunities that encourage public engagement.
• Consistently follows proper safety protocols during fieldwork and inspections, proactively identifies potential hazards, and takes appropriate action to prevent accidents
• Operates a Town vehicle, driving under normal and potentially hazardous conditions while adhering to all safety and traffic regulations
• Participates in local and national training sessions to maintain and expand expertise in current, revised, and newly adopted state and local codes, ordinances, and laws
• Collaborates across departments and divisions to resolve violations and achieve compliance
• Participates in tracking and compliance for license agreements for use of Town-owned property, business licenses, and short-term rental licenses.
• Attends occasional evening or weekend meetings, events, inspections, or emergency activities.
• Perform other duties as assigned.

Education and Experience

• High school diploma or equivalent.
• Two years of relevant experience in code compliance, planning, building, community outreach, neighborhood services, wildfire mitigation, public administration, or a related field.
• Experience working directly with the public and resolving challenging or sensitive situations.
• Strong written, verbal, organizational, and recordkeeping skills.
• Ability to interpret and explain codes, regulations, policies, and procedures.
• Proficiency with standard office software and electronic recordkeeping systems.
• Valid driver’s license and acceptable driving record.

An equivalent combination of education and experience that demonstrates the required knowledge and abilities may be considered.

Preferred qualifications

• Associate or bachelor’s degree in planning, public administration, environmental studies, fire science, construction management, communications, or a related field.
• Municipal government, code enforcement, inspection, mediation, or community-engagement experience.
• Knowledge of wildfire mitigation, defensible space, emergency preparedness, or community resilience.
• ICC, CACEO, wildfire mitigation, or related certification—or the ability to obtain designated certification within a specified period after hire.
• Spanish-language proficiency.

Knowledge, Skills, and Abilities

• Municipal Codes and Regulations: Understanding of applicable laws, town ordinances, state statutes, and zoning regulations. Skilled in interpreting and explaining municipal codes, ordinances, and regulations to diverse stakeholders.
• Wildfire Mitigation Techniques: Basic understanding of wildfire mitigation best practices.
• Communication and Collaboration: Excellent verbal and written communication skills. Ability to communicate effectively with diverse groups, including residents, officials, stakeholders, and commissions. Skilled in public speaking, conflict resolution, and facilitating community outreach activities.
• Problem-Solving and Decision-Making: Strong analytical and critical thinking skills. Ability to solve practical problems, interpret regulations, and make fair and consistent decisions. Capable of handling complex situations and exercising good judgment independently.
• Technical Proficiency: Proficient in word processing, spreadsheet applications, GIS software, social media platforms, and database management. Skilled in preparing detailed reports, organizing data, and presenting information effectively.
• Collaboration and Teamwork: Ability to work independently and collaboratively within a team environment. Experience working with various departments, commissions, and external agencies to achieve planning and code enforcement goals.
• Flexibility and Adaptability: Willingness to work flexible hours, including evenings, weekends, and holidays as required. Ability to adapt to changing priorities, handle multiple projects simultaneously, and meet deadlines effectively.
• Continuous Learning: Commitment to staying informed about industry trends, best practices, and regulatory changes related to planning, code enforcement, and community development. Willingness to pursue certifications and professional development opportunities as needed.

Special Requirements

• Possession of a valid Colorado driver's license is required.
• The Town of Lyons is a Drug Free Work Environment. This position may be subject to drug and alcohol testing.
• Upon a contingent offer of employment, driving and background checks will be completed, along with the required pre-employment drug testing.

This combined role encompasses a wide range of responsibilities, from ensuring regulatory compliance to fostering community development and preserving the town's unique character.

Physical Requirements and Work Environment

Frequency Guide

Rarely (R)

Occasionally (O)

Frequently (F)

Constantly (C)

Less than - 5%

6 – 30%

31% - 70%

Over 70%

Physical Task

Frequency

Physical Surroundings

Frequency

F

Extreme Temperatures

O

Standing

F

Inside Work

F

Walking

F

F

Running

O

F

Stooping

O

Working at height

O

Kneeling

O

Other:

O

Climbing

O

Environmental Conditions

O

Exposure to Chemicals

O

Reaching

O

Exposure to Gases/Fumes/Dust

O

Grasping

C

High Noise Levels

R

C

O

C

Vibrations

O

C

Light/Power Equipment Ops

R

F

R

Depth Perception

C

Work in Traffic

O

F

Local Travel

F

Peripheral Vision

F

Out of Town Travel

O

Talking

C

Hearing

C

Other:

Weight of Objects Lifted and Carried

R

O

F

I understand the description of this job and the essential functions, as listed above. I also understand that all duties are not described above and that I will perform those above and all other assigned duties as directed by my supervisor and management.

Signature: Printed Name:

Date:

The Town of Lyons will not discriminate against qualified individuals with disabilities on the basis of disability in its hiring or employment practices or in its services, programs, or activities. Persons needing accommodations or special assistance should contact the Town at [e-mail] as soon as possible.