Neighborhood Relationship Manager

City of Atlanta; Atlanta (GA); On-site; USD 67,000 - 81,000; Full time

Job summary

City of Atlanta is seeking an Ombudsman Specialist/Neighborhoods Relationship Manager to support the Ombudsman of Neighborhoods and act as a liaison across diverse communities.

The role requires building relationships, managing referrals, and driving solutions within an ombuds framework and neighborhood engagement context.

Qualifications

• Bachelor’s degree in liberal arts, urban planning, public administration, or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis).
• 3-5 years of community engagement or constituent service experience.
• Master’s degree in liberal arts, counseling, urban planning, public administration, or related field. Direct experience in community development and outreach.
• 5-7 years of progressive project management experience.

Responsibilities

• Attend NPU and Neighborhood Association meetings.
• Receives referrals for escalations and issues requiring Ombuds services.
• Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.
• Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
• Provide resource referrals and recommendations.
• Serves as a confidential point of contact for the intake of concerns and inquiries.
• Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.
• Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.

Skills

Neighborhoods knowledge (Atlanta)

Ombudsman protocols

Community engagement

Project management

Verbal/written/presentation

Adobe Creative Suite

Education

Bachelor's degree in liberal arts / related field

Master’s degree preferred

Job description

Ombudsman Specialist/Neighborhoods Relationship Manager

Description - External

Salary: $67,000.00 - $80,595.00

Posting expires:10/20/2026

The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.

Key Roles

• Attend NPU and Neighborhood Association meetings.
• Receives referrals for escalations and issues requiring Ombuds services.
• Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.
• Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
• Provide resource referrals and recommendations.
• Serves as a confidential point of contact for the intake of concerns and inquiries.
• Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.
• Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list .

• Knowledge of neighborhoods and communities in Atlanta.
• Knowledge of best practices for neutrals and organizational ombudsman protocols.
• Knowledge of the best national practices for community engagement.
• Ability to manage complex projects and work with a team to achieve results.
• Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
• Knowledge of marketing and communication software (i.e., Adobe Creative Suite).

Qualifications - External

Bachelor’s degree in liberal arts, urban planning, public administration, or related field (Equivalent professional experience may be considered for substitution for the required degree on an individual basis).

3-5 years of community engagement or constituent service experience.

Preferred Education & Experience

Master’s degree in liberal arts, counseling, urban planning, public administration, or related field. Direct experience in community development and outreach.

5-7 years of progressive project management experience.