Neighborhood Relationship Manager

City of Atlanta, GA; Atlanta (GA); On-site; USD 67,000 - 81,000; Full time

Job summary

The City of Atlanta seeks an Ombudsman Specialist/Neighborhoods Relationship Manager to support the Ombudsman of Neighborhoods and act as a liaison for communities across Atlanta.

The role includes attending neighborhood meetings, handling referrals, and facilitating collaboration with city departments to resolve issues and enhance community relations.

Qualifications

• Strong verbal, written and presentation skills.
• Ability to manage complex projects and work with a team to achieve results.
• Knowledge of neighborhoods and communities in Atlanta.
• Familiarity with neutral and ombudsman protocols.

Responsibilities

• Attend NPU and Neighborhood Association meetings.
• Receives referrals for escalations and issues requiring Ombuds services.
• Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.
• Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
• Provide resource referrals and recommendations.
• Serves as a confidential point of contact for the intake of concerns and inquiries.
• Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.
• Operates within the protocol, role, and function of an organizational Ombuds.

Skills

Verbal skills

Written skills

Presentation skills

Project management

Team collaboration

Community knowledge

Adobe Creative Suite

Tools

Adobe Creative Suite

Job description

Ombudsman Specialist/Neighborhoods Relationship Manager

Description - External

Salary: $67,000.00 - $80,595.00

Posting expires:10/20/2026

The Ombudsman Specialist/Neighborhoods Relationship Manager provides specialized support to the Ombudsman of Neighborhoods and serves as a liaison.

Key Roles

• Attend NPU and Neighborhood Association meetings.
• Receives referrals for escalations and issues requiring Ombuds services.
• Shuttles concerns to Ombudsman of Neighborhoods, Departments, etc.
• Partners with Ombudsman of Neighborhoods to shuttle diplomacy, develop solutions and paths to conciliation.
• Provide resource referrals and recommendations.
• Serves as a confidential point of contact for the intake of concerns and inquiries.
• Spearheads dashboard and manages outgoing correspondence to NPU’s and Neighborhood Associations.
• Operates within the protocol, role, and function of an organizational Ombuds according to the practices of The International Ombudsman Association and US Ombudsman Association.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Knowledge of neighborhoods and communities in Atlanta.
• Knowledge of best practices for neutrals and organizational ombudsman protocols.
• Knowledge of the best national practices for community engagement.
• Ability to manage complex projects and work with a team to achieve results.
• Strong verbal, written and presentation skills. Ability to work collaboratively to arrive at constructive solutions.
• Knowledge of marketing and communication software (i.e., Adobe Creative Suite).