Neighborhood Office Assistant (Convenient Care FLOAT)

Heritage Valley Health System; Beaver Falls (Beaver County); Hybrid; USD 30,000 - 40,000; Part time

Job summary

Heritage Valley Health System is seeking a candidate with excellent customer service skills for an office position in Beaver County. The role involves performing various administrative functions to support convenient care operations and ensuring a great customer experience.

Responsibilities include greeting patients, checking in/out, verifying insurance, and managing appointment flows. Ideal candidates have a high school diploma, experience in healthcare, strong communication skills, and attention to detail.

Qualifications

• 1 year of experience in a healthcare organization or equivalent education and experience.
• Successful completion of necessary clearances within 90 days of employment.

Responsibilities

• Greeting and checking in/out patients.
• Verifying insurance coverage and reviewing patient registration.
• Managing flow of virtual waiting room appointments.

Skills

Customer service skills

Excellent communication

Organizational skills

Typing and computer skills

Education

High school diploma or GED

Job description

Do you have GREAT customer service skills & ability to work in a busy environment - Come join our team!

Office Location: FLOAT position - Monaca/Center Township, Chippewa, Edgeworth, Aliquippa prn as scheduled. Work Hours: combination of 12 and 8 hour (Saturday/Sunday) shifts + rotating weekends. Clinic Hours: Monday through Friday 8:00 - 8:00pm; Saturday/Sundays 8:00 - 4:00pm.

Responsible for performing multiple day-to-day administrative functions to support the operations of convenient care with emphasis on exceptional Customer Experience. Duties to include greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, taking and returning messages, managing flow of virtual waiting room walk-in appointments, distributing incoming mail. Receives and responds to routine inquiries following established procedures. Serves as a liaison between CRNP providers, MA staff, physician offices, medical facilities and customers.

Required

• High school diploma or GED and 1 year of experience in a health care organization or an equivalent combination of education and experience.
• Excellent communication and customer service skills.
• Knowledge of communication procedures, typing and computer skills.
• Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment.

Preferred

• Prior front desk or concierge experience with excellent customer service focus in a healthcare setting or other similar location.
• Strong organizational skills, with attention to detail.
• Strong written and spoken communication.