NDIS Rostering & Administrative Support Specialist

Outsourcey; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Supportive team of industry leaders

Job summary

Outsourcey is seeking an NDIS Rostering & Administrative Support Specialist to join our global talent expansion team. You will manage rostering for 40+ workers, handle NDIS documentation, and support onboarding alongside coordination with nurses and coordinators.

The role requires strong English communication, attention to detail, and the ability to work independently during Australian business hours from a home office setup. Competitive salary and growth opportunities offered.

Qualifications

• Experience in NDIS, aged care or disability services administration.
• Experience in rostering, scheduling and workforce coordination in care.
• Proficient in care management software and Microsoft Office.
• Excellent written and verbal English communication.
• High attention to detail with deadline-driven documentation.
• Reliable, self-motivated and able to work independently.
• Stable internet connection and professional home office setup.

Responsibilities

• Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services.
• Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork.
• Handle participant onboarding administration including referrals, intake forms and service agreements.
• Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners.
• Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage.
• Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements.
• Maintain accurate client and worker records across internal systems.
• Assist with invoicing, funding management and NDIS claims administration.
• Coordinate with NDIS planners, LACs and external stakeholders as required.
• Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency.

Skills

Rostering

Scheduling

Microsoft Office

English communication

Attention to detail

Independent worker

Remote work readiness

Tools

Care management software

NDIS documentation systems

Job description

NDIS Rostering & Administrative Support Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Experience in NDIS, aged care or disability services administration is highly regarded
  
• Experience in rostering, scheduling and workforce coordination ideally in a care or community services environment
  
• Proficient in care management or rostering software and Microsoft Office Suite
  
• Excellent written and verbal English communication skills for liaising with participants, families and external stakeholders
  
• High attention to detail with the ability to manage compliance documentation accurately and to deadline
  
• Reliable, self-motivated and able to work independently with minimal supervision during Australian business hours
  
• Stable internet connection and professional home office setup
  

Core responsibilities:

• Manage and coordinate complex rostering and scheduling for 40+ support workers and assistant nurses across NDIS, aged care, and veterans services
  
• Process and maintain NDIS documentation, care plans, support agreements and compliance paperwork
  
• Handle participant onboarding administration including referrals, intake forms and service agreements
  
• Monitor and action shared inboxes, triaging enquiries from participants, families, and referral partners
  
• Liaise with support workers, coordinators, and registered nurses to ensure scheduling accuracy and shift coverage
  
• Process timesheets, incident reports, and progress notes in line with NDIS and aged care compliance requirements
  
• Maintain accurate client and worker records across internal systems
  
• Assist with invoicing, funding management and NDIS claims administration
  
• Coordinate with NDIS planners, LACs and external stakeholders as required
  
• Support the internal admin team with general day-to-day administrative tasks to reduce workload and improve operational efficiency
  

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.