Navigator/UKHC

U K Healthcare Ltd; Lexington (KY); Sur place; USD 28 000 - 41 000; Plein temps

Résumé du poste

University of Kentucky Healthcare's Division of Infectious Diseases seeks a Navigator to support the Bluegrass Care Clinic and Ryan White Programs in Lexington, KY. The Navigator helps patients and families navigate appointments, services, and resources, coordinating with physicians, clinic staff, and care providers to remove barriers to care.

The role includes triaging walk-in clients, coordinating case management, monitoring EPIC pool messages, arranging transportation (Uber, bus passes, gas

Responsabilités

• Triage walk-in clients and coordinate timely case management services.
• Provide transportation assistance (Uber, bus passes, gas cards) and basic needs support (food/hygiene).
• Assist with enrollment and recertification processes (KADAP) and refer clients to support teams as needed.

Description du poste

The Division of Infectious Diseases is searching for a Navigator to join the Bluegrass Care Clinic and Ryan White Programs. The Navigator position will provide support to patients and their family members to navigate appointments, services, resources, and schedules related to the care provided within the division of Infectious Diseases. This position will work with patients and caregivers to facilitate communication between our physicians, clinic staff, and care providers in the continuum of care to identify strategies and resolve barriers to healthcare. The Navigator will address and resolve concerns and issues so that treatment plans are most effective. Ultimately, the Navigator works to promote a comprehensive positive healthcare experience to patients, their families, referring providers, and UKHC Healthcare staff.

The Navigator will also serve as support staff to the Ryan White medical case management team, primarily responsible for triaging walk-in clients in a timely manner and coordinating case management services for such clients. This includes monitoring the walk-in phone line and EPIC pool messages, meeting with walk-in clients, and providing transportation assistance (Uber, Yellow Ride, gas cards, bus passes, and Wheels vouchers) and basic needs support (food and hygiene supplies) according to established protocol. The Navigator will assist with enrollment and KADAP recertification processes, including preparing recertification packets and will refer clients to other support teams when appropriate. This role allows the medical case management team to focus on intensive case management, follow up, and scheduled appointments.