Navigator/UKHC

University of Kentucky; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Kentucky's Division of Infectious Diseases is seeking a Navigator to join the Bluegrass Care Clinic and Ryan White Programs. You will support patients and families to navigate appointments, services, and schedules within the division of Infectious Diseases, coordinating care among physicians, clinic staff, and care providers to improve treatment plans.

This role also supports medical case management by triaging walk-in clients, coordinating services, arranging transportation

Qualifications

• Use of electronic medical records and patient data privacy.
• Strong problem-solving and communication skills.
• Experience with community-based resources for patients.

Responsibilities

• Coordinate appointments, services, resources, and care schedules for patients and families.
• Triages walk-in clients and coordinates Ryan White case management services.
• Provide transportation assistance and basic needs support according to protocol.
• Assist with enrollment and recertification processes and refer to other teams as needed.

Skills

EMR proficiency

Problem solving

Communication skills

Customer service

Community resources knowledge

Education

Bachelor’s degree in Social Work or related field

Job description

Required License/Registration/Certification

Obtain approved national certification in area of specialty within 24 months.

Physical Requirements

Sitting, standing and/or walking for extended periods of time.

Shift

Monday – Friday, Day Shift 8:00am – 5:00pm. Some evenings and off‑site work when applicable.

Job Summary

The Division of Infectious Diseases is searching for a Navigator to join the Bluegrass Care Clinic and Ryan White Programs. The Navigator position will provide support to patients and their family members to navigate appointments, services, resources, and schedules related to the care provided within the division of Infectious Diseases. This position will work with patients and caregivers to facilitate communication between our physicians, clinic staff, and care providers in the continuum of care to identify strategies and resolve barriers to healthcare. The Navigator will address and resolve concerns and issues so that treatment plans are most effective. Ultimately, the Navigator works to promote a comprehensive positive healthcare experience to patients, their families, referring providers, and UKHC Healthcare staff.

The Navigator will also serve as support staff to the Ryan White medical case management team, primarily responsible for triaging walk‑in clients in a timely manner and coordinating case management services for such clients. This includes monitoring the walk‑in phone line and EPIC pool messages, meeting with walk‑in clients, and providing transportation assistance (Uber, Yellow Ride, gas cards, bus passes, and Wheels vouchers) and basic needs support (food and hygiene supplies) according to established protocol. The Navigator will assist with enrollment and KADAP recertification processes, including preparing recertification packets and will refer clients to other support teams when appropriate. This role allows the medical case management team to focus on intensive case management, follow up, and scheduled appointments.

Skills / Knowledge / Abilities

Use of electronic medical record, good problem solving skills. Excellent communication and customer service skills. Knowledge of and experience working with community based resources providing services to the identified patient population.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Bachelor’s degree in Social Work, Social Services, Health Education or Human Development preferred.

Deadline to Apply

Deadline to Apply 11/09/2026

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

• * Please describe your medical case management experience. (Open Ended Question)
• * Describe your experience working with vulnerable populations. (Open Ended Question)
• * Describe a situation where you assisted a difficult client or patient. What was the outcome? (Open Ended Question)
• * Do you have experience working with persons living with HIV? If so, describe. (Open Ended Question)