Navigator Supervisor

Open Sky Community Services Inc.; Worcester (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Excellent supervision (individual and

Professional development and training

Generous paid time off, holidays

Job summary

Open Sky Community Services Navigator Supervisor role overseeing direct service, clinical and administrative support within Community Services programs. Maintains a reduced caseload (10–15) while guiding Navigators and overseeing intake, outreach and onboarding processes.

The Supervisor bridges frontline staff with program leadership, ensuring timely communication, adherence to standards and effective service delivery across teams.

Qualifications

• High School Diploma, GED or equivalent, required.
• Valid Driver's License with acceptable driving history and reliable, insured transportation.
• Minimum of least 3 years' experience working with or lived experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Demonstrated experience providing leadership, oversight, or informal supervision, required.
• Excellent communication, documentation, time management and organizational skills required.
• Bachelor's degree in social work, psychology, or a related field preferred.

Responsibilities

• Carry a caseload of approximately 10-15 members enrolled in Community Services Programs, Recovery Support Navigation, Behavioral Health Justice Involved and/or Community Support Program for People Experiencing Chronic Homelessness.
• Engage with members as they enter the treatment system, including prior to release and support the members in gaining access to treatment services, housing opportunities and community resources.
• Provide mentoring, training, coaching, and support to a small number of Community Services Navigators, as assigned.
• Demonstrate respect for all members regardless of ability status, culture, sexual orientation, gender identity, religion, or ethnicity.
• Complete all Assessments and Support Plans according to prescribed timelines and specifications.
• Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Develop a Support Plan with members which guides services in a way that is consistent and supportive of other existing comprehensive care plans.
• Implement interventions as identified in the Support Plan and document Member progress to maintain a permanent record of activity and services provided.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others.
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources.
• Provide and coordinate crisis response supports to members as necessary.
• Acquire and maintain all necessary training and certifications.
• Complete all required documentation in a timely manner.
• Attend and participate in meetings/trainings as assigned.
• Participate in supervision, team and other assigned meetings.
• Communicate all potential risk-related and other pertinent information to program leadership according to established program and Agency procedures.
• Participate in the On-Call rotation.
• Perform other duties as assigned.

Skills

Leadership

Communication

Time management

Organizational skills

Education

High School Diploma, GED or equivalent

Bachelor's degree in social work, psychology, or related field preferred

Job description

The Navigator Supervisor provides direct service, clinical and administrative support, and operational oversight within Community Services programs. The Navigator Supervisor carries a reduced caseload of approximately 10-15 members while maintaining full Navigator responsibilities. In addition, the Navigator Supervisor supports quality, consistency, and staff development by supervising Navigators and/or managing core processes such as intake coordination, outreach workflows, and onboarding. The Navigator Supervisor serves as a bridge between frontline staff and program leadership, ensuring timely communication, adherence to program standards, and effective service delivery.

QUALIFICATIONS

• High School Diploma, GED or equivalent, required.
• Valid Driver's License with acceptable driving history and reliable, insured transportation.
• Minimum of least 3 years' experience working with or lived experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Demonstrated experience providing leadership, oversight, or informal supervision, required.
• Excellent communication, documentation, time management and organizational skills required.
• Bachelor's degree in social work, psychology, or a related field preferred.

RESPONSIBILITIES

• Carry a caseload of approximately 10-15 members enrolled in Community Services Programs, Recovery Support Navigation, Behavioral Health Justice Involved and/or Community Support Program for People Experiencing Chronic Homelessness.
• Engage with members as they enter the treatment system, including prior to release and support the members in gaining access to treatment services, housing opportunities and community resources.
• Provide mentoring, training, coaching, and support to a small number of Community Services Navigators, as assigned.
• Demonstrate respect for all members regardless of ability status, culture, sexual orientation, gender identity, religion, or ethnicity.
• Complete all Assessments and Support Plans according to prescribed timelines and specifications.
• Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Develop a Support Plan with members which guides services in a way that is consistent and supportive of other existing comprehensive care plans.
• Implement interventions as identified in the Support Plan and document Member progress to maintain a permanent record of activity and services provided.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others.
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources.
• Provide and coordinate crisis response supports to members as necessary.
• Acquire and maintain all necessary training and certifications.
• Complete all required documentation in a timely manner.
• Attend and participate in meetings/trainings as assigned.
• Participate in supervision, team and other assigned meetings.
• Communicate all potential risk-related and other pertinent information to program leadership according to established program and Agency procedures.
• Participate in the On-Call rotation.
• Perform other duties as assigned.

Pay Range: $24.73 - $24.73

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with.

Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits.

Open the Door to Possibility and begin your career with Open Sky today!

Benefits of Working for Open Sky Include

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan - you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays.
• Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer.

In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Thank you for your interest in Open Sky Community Services - Where Your Work Matters! Open Sky Community Services, Inc. offers a wide range of services for adults, adolescents, and children experiencing mental health challenges, developmental and intellectual disabilities, substance use disorders, brain injury, homelessness and other complex challenges. Open Sky has 1,300 employees, an annual budget of over $100 million and more than 100 programs throughout the region serving more than 8,000 individuals. We support those we serve to achieve their definition of wellness, and pursue the opportunities and relationships that are meaningful to them. We help them see beyond what they thought was possible, to find their open sky. For more information, please visit www.openskycs.org.