Navigator - Community Compass

Open Sky Community Services; Worcester (MA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

PTO

Retirement plan

Health insurance

Life insurance

Loan forgiveness eligibility

Job summary

Open Sky Community Services in Worcester, MA, seeks a Community Services Navigator to provide case management and outreach for members enrolled in Community Services Programs, Recovery Support Navigation, Behavioral Health Justice Involved, and related supports.

The role requires a High School Diploma, a valid driver's license, and at least 2 years' experience with homelessness or justice-involved populations, plus strong communication and coordination skills.

Qualifications

• High School Diploma, GED or equivalent.
• Valid Driver's License and reliable transportation.
• Minimum 2 years of experience with homelessness, justice involvement, adults with serious mental illness, substance use disorders, and underserved populations.
• Excellent communication, documentation, time management and organizational skills.

Responsibilities

• Develop a Support Plan with the member and complete Assessments and Plans on schedule.
• Act as liaison between members, agencies, families to coordinate treatment and care.
• Provide transportation assistance to medical and behavioral health appointments during transition to community resources.
• Participate in On-Call rotation.
• Perform outreach duties as needed.

Skills

Communication skills

Time management

Organizational skills

Liaison/Coordination

Outreach

Education

High School Diploma or GED

Job description

Job Description

Open Sky’s Community Supports Program is a Mass Health funded navigator service that provides case management and care coordination to individuals in the community. Individuals served in the program must have a mental health disorder or co-occurring disorder and be considered at high risk for admission to a 24-hour treatment setting.

Open Sky’s Community Supports Program is a Mass Health funded navigator service that provides case management and care coordination to individuals in the community. Individuals served in the program must have a mental health disorder or co‑occurring disorder and be considered at high risk for admission to a 24-hour treatment setting.

The Community Services Navigator will provide case management and direct outreach support to their assigned caseloads, which consist of members enrolled in Community Services Programs, Recovery Support Navigation, Behavioral Health Justice Involved and/or Community Support Program for People Experiencing Chronic Homelessness.

Other Key Responsibilities

• Develop a Support Plan with the member that guides services in a way that is consistent and supportive of other existing comprehensive care plans. Complete all Assessments and Support Plans according to prescribed timelines and specifications.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others. Work collaboratively with medical and behavioral health providers to obtain any active comprehensive care plans that the member may have.
• Provide temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community‑based transportation resources.
• Participate in an On‑Call rotation.
• Perform outreach duties as needed.

Qualifications

• High School Diploma, GED or equivalent, required.
• Valid Driver’s License with acceptable driving history and reliable, insured transportation. -
• Minimum of least 2 years’ experience working with or lived experience with homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, and underserved populations, required.
• Excellent communication, documentation, time management and organizational skills required.

Pay Range

22.07-24.81

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti‑racist journey, committed to learning, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma‑informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self‑care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits Of Working For Open Sky Include

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.