NAVIGATOR I

Od5-Area-Agency-On-Aging; Springfield Township (OH); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Ohio District 5 Agency On Aging is seeking an Information and Referral Coordinator to assist individuals navigating Long Term Supports and Services under Ohio Benefits Long-Term Care. The role emphasizes accurate documentation and timely communication with guardians and staff.

Responsibilities include scheduling, referrals, enrollment facilitation, and maintaining HIPAA-compliant records. A high school diploma and 2–3 years of related experience are required.

Qualifications

• Professional communication, respectful and effective.
• Ability to prioritize, organize and maintain accuracy in a fast-paced environment.
• Ability to make sound decisions and demonstrate critical thinking.
• Ability to relate well with individuals, community agencies, and staff.
• Proficiency in Microsoft Word and Excel.
• Obtain CIRS-A/D credential once eligible for accreditation.

Responsabilités

• Screen and navigate individuals seeking Long Term Supports and Services.
• Document work activities according to program specifications.
• Coordinate enrollment and referrals to agency programs and external providers.
• Answer multi-line calls and route to appropriate staff.
• Maintain confidentiality and HIPAA compliance.

Connaissances

Communication

Prioritization & Organization

Decision Making

Interagency Relations

Formation

High school diploma and 2-3 years related experience

Information and Referral experience preferred

Outils

Microsoft Word

Microsoft Excel

Description du poste

Description

Summary

This position is established for the purpose of screening and supports navigation of individuals seeking Long Term Supports and Services in accordance with Ohio Benefits Long-Term Care.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assists in maintaining the Information and Referral Program.
2. Maintains proper documentation of work activities according to PAA, ODA and ODM specifications.
3. Provides Options counseling including assisting individuals in gaining access to any necessary services regardless of funding source.
4. Conducts phone calls with individuals and/or their representatives in accordance with program specifications and within required time frames.
5. Completes referrals to other Area Agency programs/services and outside providers/agencies.
6. Facilitates enrollment in Agency programs as well as external programs.
7. Contacts and networks with individual’s guardians to obtains signatures as needed.
8. Data entry of information as assigned.
9. Coordinates assessment scheduling/rescheduling. Answers multi-line telephone and provides information to callers; routes consumer calls to appropriate case manager or other staff member.
10. Responsible for checking and distributing Agency faxes and voicemails as directed.
11. Greets guest, ascertains nature of business, and connects guest to appropriate staff member, or directs to meeting location.
12. Accepts PASSPORT liability payments and issues receipts.
13. Makes copies of correspondence or other printed material as directed.
14. Receives and distributes all Agency mail.
15. Assists as necessary to ensure the building is properly maintained and that adequate levels of supplies are available.
16. Obtains and distributes community service information to individuals and/or their representatives.
17. Maintains information, records, or reports as assigned.
18. Understands the Agency’s Conflict of Interest Policy and complies with the Ohio Aging Network’s requirements for disclosure.
19. Maintains job functions as provided by and unique to this distinct work unit, separate from other units and reporting up a separate supervisory chain.

20. Participates in training to maintain and improve job skills including any and all trainings required by ODM.

21. Assists with and completes special projects and activities as assigned.

22. Performs duties with respectful communications and behaviors.

Requirements

1. Ability to communicate professionally, respectfully and effectively.
2. Ability to prioritize, organize and maintain accuracy in a fast paced environment.
3. Ability to make sound decisions and demonstrate critical thinking skills.
4. Ability to relate well with all individual, community agencies, and Area Agency Staff.
5. Knowledgeable in Microsoft Word and Excel.
6. Obtains CIRS-A/D credential once eligible for accreditation.

Embraces and exemplifies the Agency’s 4 Keys of Excellence

• Safety
• Customer Service
• Courtesy
• Efficiency

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing duties of this job, the employee is occasionally required to:

Carry job related items weighting up to 30lbs.

Stand; walk; sit, type, talk

HIPAA/Confidentiality

Must maintain strict confidentiality and comply with all Agency HIPAA policies and procedures.

Travel

Ability to travel.

Education and Experience

High school diploma and 2-3 years related experience. Experience with Information and Referral preferred.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.