National Vendor Operations & Contract Specialist

GE HealthCare; EE. UU.; Presencial; USD 74.000 - 112.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Medical/dental/vision benefits

Paid time off

Tuition reimbursement

Descripción de la vacante

GE HealthCare in the United States seeks a Strategic National Vendor Operations Specialist to manage customer service contracts for national vendor operations, including contract loading, installed base data accuracy, billing support, and cross-functional issue resolution.

You will collaborate with Service Sales, Field Service, and other teams to ensure timely contract entry, accurate billing, and fulfillment of customer commitments while focusing on national vendor operations and individual

Formación

• Associate degree in Business Administration, Finance, Marketing, or a related discipline and at least one year of customer service experience; or high school diploma/GED and five or more years of customer service experience.
• High proficiency with Microsoft Office Suite applications, including Word, Outlook, Excel, and Access.
• Minimum of two years of experience working with Microsoft Excel.
• Ability to communicate effectively in the local language.
• Strong customer focus with a demonstrated commitment to customer satisfaction.
• Ability to work under pressure, manage competing priorities, and meet deadlines and commitments.

Responsabilidades

• Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework.
• Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services.
• Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers.
• Maintain customer and vendor equipment modifications at the local and national levels while supporting installed base accuracy.
• Oversee key operational workflows, including transaction schedules, inactive CMODs, capping defects, warranty conversions, new equipment warranty audits, and open PO reporting.
• Align with expanded Vendor Operations and Contract Management team workflows to improve efficiency.
• Coordinate vendor service activities, including service requests, corrective repair, and planned maintenance follow-up, closure, scheduling, OCA management, and local or national vendor contract processes.
• Partner cross-functionally with Service Sales, Field Service, Service Marketing, Commercial Solutions, ASL reviewers, and other stakeholders to resolve billing, contract, process, and data issues.
• Monitor system activity, reporting, and work queues to support service commitments, issue resolution, and operational visibility.
• Identify and support process improvements, standard work, and quality controls to improve consistency, compliance, and customer experience.
• Complete required Quality and Compliance responsibilities, training, reporting, and corrective actions in accordance with GE HealthCare policies and applicable requirements.
• Coordinate vendor on-site support for planned maintenance and corrective maintenance activities.

Educación

Associate degree in Business Administration, Finance, Marketing, or a related discipline

High school diploma/GED plus 5+ years customer service experience

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Access

Descripción del empleo

GE HealthCare in the United States seeks a Strategic National Vendor Operations Specialist to manage customer service contracts for national vendor operations, including contract loading, installed base data accuracy, billing support, and cross-functional issue resolution.

You will collaborate with Service Sales, Field Service, and other teams to ensure timely contract entry, accurate billing, and fulfillment of customer commitments while focusing on national vendor operations and individual