National Service Technician / Field Service Specialist

C.P. BOURG SA; New Bedford (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

C.P. Bourg Incorporated is seeking a National Service Technician / Field Service Specialist to install and service our inline and offline finishing systems. You will train operators, provide technical support, and assist customers on-site, with travel across North, South and Central America.

The role requires strong electrical and mechanical skills, a valid driver's license and passport, and the ability to work independently in a dynamic environment.

Qualifications

• Solid technical background in electrical and mechanical processes.
• Printing industry/ Digital equipment experience is a plus.
• Strong troubleshooting and problem-solving skills.
• Must have a valid driver’s license and current passport.

Responsibilities

• Install, configure and support product installations at customer sites.
• Provide operator and technical training to customers.
• Deliver telephone and on-site escalation support.
• Travel up to 50% to North, South and Central America.

Skills

Electrical background

Mechanical background

Driver's license

Passport

Autonomous work style

Travel readiness

Education

Associate Degree in technology field (electronics preferred)

ISCET/CET/CSR certifications (preferred)

Tools

Windows-based application software

Job description

National Service Technician / Field Service Specialist

C.P. Bourg Incorporated

50 Samuel Barnet Blvd

New Bedford MA 02745

508-998-2171

www.cpbourg.com

Since 1960, C.P. Bourg has designed and delivered innovative finishing solutions for the global Printing industry. C.P. Bourg’s reputation as a world leading technology developer and supplier of In-Line and Off-Line sheet feeding, stacking, binding and booklet making equipment for both the traditional and digital print environments is built on a history of achievement and continuous commitment to quality, innovation and efficiency. This commitment has led to privileged partnerships with elite digital press manufacturers and thousands of customers worldwide.

C.P. Bourg Incorporated serves as our North, South and Central America headquarters has immediate employment opportunities for a National Service Technician / Field Service Specialist

National Service Technicians / Field Service Specialists are responsible for providing technical product support including product installation, operator training, technical training, phone support and trouble / escalation support. These services encompass our full line of product offerings including Inline and Offline feeding, binding and booklet making products sold through our print partners and dealers.

Position Requirements – Experience and Qualifications

Candidates must have;

• A solid technical background including electrical and mechanical processes.


• Printing industry background with a working knowledge of digital printers preferred


• A solid understanding of Windows based application software


• Must have a valid Driver’s license and current Passport


• The ability to travel 50% to customer sites in North, South and Central America


• Must be able to adapt to a continually evolving environment


• Must have the ability to thrive in an autonomous, efficient, and business-minded workplace


• Ability to lift 50 lbs. unassisted

Education Requirements

• Associate Degree in technology field, Electronics preferred with certifications or equivalent experience


• International Society of Certified Electronics (ISCET), CET and CSR preferred