National Service Sales Development Manager

DH Pace Company; Olathe (KS); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental & vision coverage

401(k) with employer match

Paid time off

Job summary

DH Pace Company, Inc. is hiring a National Service Sales Development Manager to design and lead a national service sales training program for technicians and managers. You will build and deliver training that strengthens customer trust, enables effective selling, and supports coachable leadership across branches.

The role requires extensive travel to DH Pace offices, curriculum development, and ongoing refinement of training materials to align with product and service offerings.

Qualifications

• 5+ years of experience in sales or sales training in residential/in-home/direct-to-consumer environments
• Bachelor’s degree preferred; equivalent experience considered
• Experience designing and facilitating group sales training programs
• Proven ability to build a training program from scratch with materials and structure
• Strong facilitation, presentation and public speaking skills
• Willingness to travel extensively to branch locations including overnight
• Valid driver’s license and acceptable driving record

Responsibilities

• Develop and lead the national service sales training program across service lines
• Travel to local offices to facilitate group training sessions
• Design and deliver technician training covering trust, selling options, and value communication
• Design and deliver manager training on dispatch, service, and sales meetings
• Maintain curriculum with materials, presentations, and reinforcement tools
• Track training effectiveness with clear metrics
• Partner with leadership to schedule sessions and assess needs
• Create train-the-trainer sessions to extend training beyond visits
• Integrate training into onboarding of new technicians
• Refine curriculum based on feedback and evolving offerings
• Support managers in reinforcing value/quality selling after training

Skills

Sales training

Curriculum design

Public speaking

Travel willingness

Customer relationship

Onboarding/mentoring

Facilitation

Communication

Education

Bachelor’s degree in business or related field

Tools

MS Office

CRM software

Job description

Olathe KS

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

100 Years in Business | Grow with us

DH Pace Company, Inc. is hiring a results-oriented National Service Sales Development Manager who will be responsible for developing and leading DH Pace's national service sales training program for technicians and managers. In this role, you will build and deliver sales training that strengthens customer trust, equips technicians and managers to sell effectively and enables managers to support, coach, and lead their teams.

What You'll Do

• Develop, own and continuously evolve DH Pace’s national service sales training program across service lines (Residential Service, EDS/ISS Service, CDS Service).
• Travel to local offices to facilitate group training sessions for managers and technicians.
• Design and deliver technician training covering:
  • Building strong customer trust across the full-service interaction; from the on-my-way notice, through arrival and initial contact, to wrap up.
  • Selling: teach when and how to sell on a residential or service call, how to present options, and how to communicate value, quality, and the right recommendation.
  • Professional development: teach technicians how to set goals and identify how to achieve them.
  • Translating value-and-quality selling into practical, repeatable language technicians can use with customers.
• Design and deliver manager training (dispatch, service, department managers) covering:
  • Supporting technicians after formal training ends.
  • Selling: teach when and how to sell over the phone, how to present options, and how to communicate value, quality, and the right recommendation.
  • Problem resolution: how to de-escalate and resolve customer problems and strengthen the customer relationship.
  • Teaching managers how to set an agenda and run sales meetings that inform, engage, and inspire technicians.
• Working with the DH Pace Training Department, develop and maintain the full training curriculum, including materials, presentations, workbooks, role-play exercises, and reinforcement tools.
• Partner with branch and area leadership to schedule training sessions, assess technician sales skill levels, and identify branch-specific needs.
• Track and report on training effectiveness using well defined metrics.
• Maintain a consistent training message and sales approach across all locations while adapting delivery to local market and product differences.
• Develop and deliver train-the trainer sessions to equip designated managers/leaders to reinforce and extend the training between formal visits.
• Build the training program into new technician onboarding.
• Continuously refine the curriculum based on field results, technician feedback, and evolving product/service offerings.
• Serve as an ongoing resource to managers on reinforcing value/quality sales behaviors after training sessions conclude.
• Other duties may be assigned

What You Bring

• 5+ years of experience in sales or sales training, with demonstrated success in a residential, in-home, or direct-to-consumer environment (i.e., HVAC, roofing, home services, security, door, or similar).
• Bachelor’s degree in business, communications, or a related field preferred; equivalent combination of experience and training will be considered in lieu of degree.
• Prior experience designing and facilitating group sales training programs. Formal sales trainer or curriculum development experience required.
• Proven ability to build a training program from scratch, including materials, curriculum structure, and facilitation approach.
• Strong group facilitation, presentation and public speaking skills; comfortable leading a room of technicians with varying experience levels and personalities.
• Ability to translate value/quality selling concepts into practical, repeatable language technicians can use with residential customers.
• Ability to build rapport quickly with technicians who may not see themselves as ‘salespeople.’
• Willingness and ability to travel extensively to branch locations, including overnight travel.
• Valid driver’s license and acceptable motor vehicle record.

Nice to Have's

• Experience in sales training to field personnel (i.e. building sales skill into a technical/service role rather than a dedicated sales role).
• Experience standing up a sales training program at a growing or decentralized organization.

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DH Pace’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.