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Liberty University; Lynchburg (VA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University is seeking an Enrollment Coordinator to engage prospective students and guide them through the admissions process. The role involves multi-channel outreach, managing travel for campus events, and promoting the university at schools and community venues.

Responsibilities include facilitating applications, deposits, and fee collection with PCI considerations, plus advising on financial aid and scholarship opportunities.

Qualifications

• Bachelor's degree and strong communication skills are required.
• Previous customer service or phone experience preferred.
• Excellent computer and organizational skills.

Responsibilities

• Contact prospective students daily through multiple channels to answer inquiries and guide enrollment.
• Assist with the application process and submission of deposits while collecting related fees as needed.
• Explain financial aid options and scholarship opportunities to applicants.
• Help students with course registration and selecting a degree program.
• Ensure privacy and compliance with FERPA, TCPA and related regulations.
• Represent Liberty University at high schools, churches and events and manage travel for school visits.

Skills

Communication skills

Customer service

Education

Bachelor's degree

Job description

Essential Functions and Responsibilities

1. 1. Contact prospective students on a daily basis through a variety of communication channels to follow-up with inquiries andapplicants regarding their enrollment to Liberty University.
2. 2. Guide students on the process of applying to the university andsubmitting a confirmation deposit; collection of fees for bothprocesses are expected and will require PCI compliance.
3. 3. Guide students on the financial aid process and scholarshipopportunities.
4. 4. Guide students through Financial Check-In to secure theirenrollment.
5. 5. Assist students with course registration and choosing a degreeprogram that will best match their desired career.
6. 6. Adhere to Federal regulations such as, Family Educational Rightsand Privacy Act (FERPA), Telephone Consumer Protection Act (TCPA),and other governing regulations, to ensure the privacy andprotection concerning prospective students.
7. 7. Participate in university events throughout the calendar yearsuch as College For A Weekend, Experience LU, Summer Orientation,and similar on campus events.
8. 8. Actively promote Liberty University at high schools, churches,music festivals, conferences, or other select venues.
9. 9. Manage travel schedule for school visits, meetings with guidancecounselors, youth pastors, and other influencers or students.
10. 10. Keep databases updated and maintained pertaining to personalactivity. This responsibility includes expense data, visit data,inquiry and application counts, contact information gathered andother pertinent data.
11. 11. Provide on-campus tours as needed.
12. 12. Other duties and responsibilities as assigned.

Qualifications, Credentials, and Competencies

A bachelor's degree and strong communication skills are required.Previous customer service or phone experience preferred. Effectivecommunication both verbally and in writing. Ability to intuitivelyreason, analyze information and events, and apply judgment in orderto solve problems of both a routine and complex nature. Excellentcomputer and organizational skills. Regularly lift 20 pounds orfewer.

To obtain LU-approved driver certification, individuals must be 21years of age or older, possess a valid driver’s license with aminimum of five (5) years of documented driving history, andmaintain a clean driving record.

Approximately 25% of this job will be executed in aclimate-controlled setting, such as an office, school, conventioncenter, or other event venue. Approximately 75% of this job isconducted on the road. Working environments will vary. Much of thetime on the road will be in a plane, train, or other automobile.Other opportunities may be in non-climate controlled outdoorsettings at events such as music festivals, or other outdoorvenues. Must be willing to work long shifts (12 hours +) on bothweekdays and weekends.

Time Type

Full time

Location

Remote Location

Pay Range

Compensation is determined based on factors such as qualifications,experience, education, skills, and certifications, along withUniversity needs and external market conditions. Market benchmarksmay be used, as appropriate, in combination with internal equity toensure pay is fair and aligned with the broader compensationstructure.

The position may also be eligible for comprehensivebenefits, including health insurance, retirement plans, andtuition assistance.

• health insurance
• retirement plans
• tuition assistance.

$45,000.00 - $60,000.00

The University is an Equal Opportunity Employer. We believe itis our moral and legal obligation to meet the responsibility offensuring that all management practices regarding employees areconducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal andstate statutes, all recruiting, hiring, training, and promotingforall job classifications will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including state of employment protectedclasses. It is, therefore, our policy and intention to evaluate allemployees and prospective employees strictly according to therequirements of the job. All personnel related activities such ascompensation, benefits, transfers, job classification, assignments,working conditions, educational assistance, terminations, layoffs,and return from layoffs, and all other terms, conditions andprivileges of employment will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including all applicable state ofemployment protected classes. The University is a Christianreligious-affiliated organization; and as such, is not subject toreligious discrimination requirements. The University’s hiringpractices and EEO discrimination practices are in full compliancewith both federal and state law. Federal law creates an exceptionto the “religion” component of the employment discrimination lawsfor religious organizations (including educational institutions),and permits them to give employment practice preference to membersof their own religious beliefs.