National Projects Manager - Field Service & Client Delivery

Doc Services; South Carolina; Hybrid; USD 90,000 - 115,000; Full time

Job summary

DOC SERVICES is seeking a Project Manager to oversee national inspection programs, maintain master schedules, and ensure client reports are accurate and timely. You will serve as the primary client contact, coordinating with Field Service teams and project support to align field work with safety standards and budget.

The role involves travel, leadership of cross-functional teams, and a focus on data integrity and continuous improvement.

Qualifications

• 3+ years in project management, program coordination, or field operations leadership.
• Experience managing to Service Level Agreements.
• Organized and detail-oriented with data.
• Proficient in Microsoft Excel (including pivot tables) and the Office suite; SAMPro or field inspection app experience is a plus.
• Able to read and mark up rack layout drawings (.dwg or similar), or willing to learn.
• Clear written and verbal communicator, comfortable leading client calls and writing client-ready updates.
• Travel: approximately 7-10 days per month to client sites, including occasional overnight and multi-day trips.

Responsibilities

• Lead Project Delivery: Build and maintain the master schedule, group sites into efficient regional routes, and keep projects moving to on-time completion.
• Review Findings Reports: Review each findings report before it reaches the client to ensure accuracy, so the right parts get ordered the first time.
• Meet Service Level Commitments: Track performance against contracted service levels (turnaround, completeness, schedule adherence) and get ahead of trends early.
• Keep Project Data Clean: Make sure site, location, and part-level data is complete and correct so sites are never closed out with gaps.
• Escalate Safety Concerns: Immediately elevate any unsafe rack conditions - notify store management, document the area, and issue a written critical-finding notice.
• Confirm Crew Qualifications: Verify technicians hold required certifications before billable work and keep training records current for client audits.
• Be the Client's Project Contact: Run status calls, manage escalations, and turn field activity into clear updates for clients and DOC leadership.
• Plan Scheduling & Crew Deployment: Partner with Field Service leadership to assign crews to efficient regional routes, with buffer for weather or availability.
• Coordinate Materials & Site Access: Work with Project Support and permit coordinators to confirm materials, site access, and permits before crews mobilize.
• Watch Project Financials: Manage projects to their pricing model, focus on route density and first-visit completion, and flag margin concerns early.
• Support Other Projects: Carry a rotating mix of smaller projects, retrofits, surveys, and program support work.
• Coach Field Teams: Help technicians and field leads grow their skills and documentation quality, sharing feedback with Field Service leadership

Skills

Project management

Client liaison

Team coaching

Data-driven planning

Education

High school diploma or GED

Degree in construction management/business/engineering

Tools

Microsoft Excel

Pivot tables

SAMPro

Field inspection app

Job description

DOC SERVICES is seeking a Project Manager to oversee national inspection programs, maintain master schedules, and ensure client reports are accurate and timely. You will serve as the primary client contact, coordinating with Field Service teams and project support to align field work with safety standards and budget.

The role involves travel, leadership of cross-functional teams, and a focus on data integrity and continuous improvement.