National Project Manager, Field Services & Client Delivery

DOC Services, Inc.; West Rockhill (PA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Travel opportunities

Professional development

Job summary

DOC SERVICES is seeking a Project Manager to run day-to-day delivery of national inspection programs and support other projects. You will maintain schedules, ensure client reports are accurate and on time, and serve as the main contact for the client’s project team, collaborating with management and support teams to align field work with client expectations, safety standards, and budget.

Responsibilities include leading delivery, reviewing reports, tracking SLAs, data cleanliness, safety

Qualifications

• 3+ years in project management, program coordination, or field operations leadership.
• Multi-site or national program experience is a strong plus.
• Comfortable managing multiple projects, keeping schedules on track, and working independently.
• Experience managing to Service Level Agreements is a strong plus.
• Proficient in Microsoft Excel (including pivot tables) and the Office suite; SAMPro or field inspection app experience is a plus.
• Working knowledge of pallet rack and cantilever rack systems and applicable safety standards.

Responsibilities

• Lead Project Delivery: Build and maintain the master schedule, group sites into efficient regional routes, and keep projects moving to on-time completion.
• Review Findings Reports: Review each findings report before it reaches the client to ensure accuracy, so the right parts get ordered the first time.
• Meet Service Level Commitments: Track performance against contracted service levels and get ahead of trends early.
• Keep Project Data Clean: Ensure site, location, and part-level data is complete and correct.
• Escalate Safety Concerns: Immediately escalation any unsafe rack conditions and notify store management.
• Confirm Crew Qualifications: Verify technicians hold required certifications before billable work and keep training records current.
• Be the Client's Project Contact: Run status calls, manage escalations, and provide updates to clients and leadership.
• Plan Scheduling & Crew Deployment: Partner with Field Service leadership to assign crews to regional routes.
• Coordinate Materials & Site Access: Confirm materials, site access, and permits before crews mobilize.
• Watch Project Financials: Manage projects to pricing models and flag margin concerns early.
• Support Other Projects: Carry a rotating mix of smaller projects, retrofits, surveys, and program support.
• Coach Field Teams: Help technicians grow skills and improve documentation quality.

Skills

Project management

Client communication

Data analysis

Excel pivot tables

Reading drawings

Safety standards knowledge

Education

High school diploma or GED

Construction/engineering degree

Tools

SAMPro

Field inspection app

Job description

DOC SERVICES is seeking a Project Manager to run day-to-day delivery of national inspection programs and support other projects. You will maintain schedules, ensure client reports are accurate and on time, and serve as the main contact for the client’s project team, collaborating with management and support teams to align field work with client expectations, safety standards, and budget.

Responsibilities include leading delivery, reviewing reports, tracking SLAs, data cleanliness, safety