National Program Coordinator-Operations Support

1KD THR Property Management LP

Irving (TX)

Hybrid

USD 29,000 - 48,000

Full time

3 days ago

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Benefits offered by this job

Annual bonus program

Health, dental, vision, life insurance

Long-term and short-term disability

Generous PTO (vacation, sick, holidays

401(k) with company matching

Casual dress

Team events

Job summary

Invitation Homes is seeking a National Program Coordinator - Operations Support to coordinate national programs that support property management operations across a large portfolio of single-family rental homes. The role is full-time and hybrid in-office, with focus on optimization, analysis, and program execution.

You will develop processes, support program managers, analyze data in Excel, and participate in reviews to ensure best practices and cost efficiencies across markets.

Qualifications

Analytical mindset with ability to turn data into actions.
Strong written and verbal communication skills.
Proficient in Microsoft Excel and Office tools.

Responsibilities

Assist in development of national program processes and procedures.
Support program manager for assigned national programs.
Interact with market team members to facilitate programs and resolve concerns.
Analyze data and processes to maximize efficiency and reduce costs.
Prepare monthly reports with program performance data.
Review invoices for proper GL coding and margins.
Engage with management on policy, procedures and KPIs.
Participate in internal and vendor reviews to share best practices.
Monitor weekly expense trends to identify savings opportunities.
Use task flow tools, dashboards, and reporting to meet goals.
Perform administrative tasks for national programs.

Skills

Analytical

Communication

Excel proficiency

Time management

Independence

Education

High School diploma or GED

Tools

Yardi

Lessen One

Job description

Job Description

The National Program Coordinator - Operations Support is a full-time hybrid in-office role responsible for coordinating national program(s) that supports the company's property management operations. Program coordination includes execution, optimization and analysis of a program's operations designed to support a large portfolio of single-family rental properties. Examples of programs include but are not limited to (a) National Internet and Media, (b) Maintenance Recoveries, (c) Recurring Pool Services, (d) Smart Home, etc.

Essential Job Duties and Responsibilities

Assist in development of national program processes and procedures based on subject matter expertise in program area
Support program manager for assigned national programs
Interact with market team members to facilitate program and/or resolve program concerns using available resources
Analyze department data and business processes to maximize operational efficiency and optimize expenses
Complete monthly reporting to include performance data relative to program parameters
Review national invoices to ensure accurate general ledger coding, costs, margin percentages, and credit allocations
Interface with management and other national teams on policy, procedures and KPI metrics
Participate in recurring internal and vendor business reviews and Center of Excellence discussions to ensure best practices are maintained
Track weekly program expense trends to identify cost saving opportunities
Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals
Perform administrative functions as they pertain to national programs

Education and/or Experience

High School diploma or GED
3+ years of relevant experience in residential construction, facility management, and/or property management maintenance coordination
Experience reviewing and analyzing large data files, primarily in Microsoft Excel
Experience using Yardi, Lessen One or other property management software is a plus

Skills/Specialized Knowledge

Analytical and results oriented
Ability to work independently and exercise sound judgment
Ability to work well with others
Ability to work in fast-paced, self-directed entrepreneurial environment
Exceptional verbal and written communication skills
Highly proficient in Microsoft Office tools including Excel, and Outlook
Excellent time management skills
Possess Honesty, Integrity, and Work Ethic

Other Requirements

Must maintain professional appearance.
Ability to be at work on a regular and consistent basis and be in the office a minimum of three (3) days a week.

Physical and Mental Demands

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Salary Range

The salary range for this position is: $20.19 - $35.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)

Equal Opportunity Employer

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law.

Recruitment Agency Policy

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

About Invitation Homes

As the nation’s premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets—delivering what we call “The Lease with More.” We offer our residents more value through updated homes, seamless experiences—whether digital or in person—greater flexibility to live where they want, and support from professionals who lead with Genuine CARE™. Our commitment is to “unlock the power of home,” creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to “Unlocking the Power of You” by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home. Guided by our Genuine CARE values—communication, accountability, reliability, and excellence—we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents. As we continue to grow, we offer dynamic career opportunities across a wide range of disciplines. We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.

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