National Operations Manager

Unibail-Rodamco-Westfield; Los Angeles (CA); Vor Ort; USD 97.000 - 117.000; Vollzeit

Zusammenfassung

Unibail-Rodamco-Westfield seeks a Manager of National Operations to convert approved strategies into consistent execution across the U.S. portfolio.

You will own life-safety calendars, SOPs, asset data, and small capital projects from Century City, CA, coordinating cross-functional teams and vendors for reliable results. The role requires 5+ years in multi-site facilities/real estate, strong regulatory knowledge, and advanced MS 365/CMMS skills to deliver executive dashboards and reports.

Qualifikationen

• Bachelor's degree or equivalent experience in facilities/engineering/real estate or related field.
• 5+ years of multi-site facilities/real estate or related experience.
• Proven experience managing compliance programs and cross-functional projects across locations.
• Knowledge of building systems (HVAC, electrical, plumbing, fire protection, vertical transport, roofing).
• Knowledge of OSHA, EPA, ADA and fire/life-safety requirements.
• Strong project-control skills (scope, budget, schedule, risk, closeout).
• Ability to analyze operational/financial data and produce dashboards/reports.
• Ability to interpret contracts and technical documents.
• Advanced MS 365 skills and CMMS experience.
• Excellent communication, judgment and attention to detail.

Aufgaben

• Own national trackers and compliance calendars for life-safety and regulatory programs.
• Identify overdue or high-risk items and drive them to timely closure.
• Manage the national SOP library with updates and approvals.
• Coordinate small capital and operational project scopes, budgets, schedules, procurement and closeout.
• Maintain asset-health data and consultant reports for key systems.
• Prepare executive-ready reports and leadership-ready materials.
• Maintain vendor KPI dashboards, renewal trackers and corrective-action records.
• Validate performance data for reviews, renewals, rebids and sourcing decisions.
• Coordinate renewal milestones and vendor follow-up to reduce gaps and leakage.
• Support minor procurement within approved authority.
• Coordinate documentation for fire/life-safety, ADA and other regulatory programs.
• Partner with Risk/Legal/center teams on high-risk work controls and tracking.
• Maintain emergency restoration vendors and post-event action tracking.
• Provide continuity support during leadership vacancies.
• Oversee work-order reporting and dashboards, promote data quality in CMMS/BMS/EMS.
• Lead cross-functional task forces to create workflows, templates and controls.
• Support national training and onboarding programs.
• Travel to U.S. portfolio locations as needed.
• Perform other duties as assigned.

Kenntnisse

Multi-site facilities operations

Compliance program management

Vendor performance management

Cross-functional project management

Building systems knowledge

Regulatory compliance (OSHA/ADA/Fire)

Project controls

Data analysis and dashboards

Contract interpretation

MS 365 & CMMS

Communication

Portfolio experience

Fire/life-safety testing

ADA reviews

Asset condition assessments

Capital planning

RFPs & contract renewals

Supplier scorecards

CMMS/BMS/EMS admin

CMMS admin

Certification/Licenses (CFM/FMP/PMP/CS

Ausbildung

Bachelor's degree in facilities management

Certifications: CFM/FMP/PMP/CSP/LEED (or progress)

Tools

MS Excel/PowerPoint/Word/Teams/SharePoint

CMMS experience

Jobbeschreibung

About the Role

Reporting to the Senior Director, National Operations, the Manager, National Operations is a full-time national role that turns approved strategies and standards into consistent, trackable execution across the U.S. portfolio. This role is the central tactical owner for life-safety and regulatory calendars, vendor performance, standard operating procedures (SOPs), asset data, small capital projects, business continuity and national program reporting.

Key Responsibilities

Program Execution and Reporting

• Own national trackers and compliance calendars for life-safety, regulatory and public-health programs, including fire-system testing, Legionella, ADA and construction barricade standards.
• Identify overdue or high-risk items and drive them to timely closure.
• Manage the national SOP library, including updates, version control, approvals and field rollout.
• Coordinate approved small capital and operational projects, including scope, budget, schedule, procurement, closeout and follow-through.
• Maintain asset-health data and consultant reports for roofs, parking structures, vertical transportation, HVAC, electrical, plumbing and building-management systems.
• Prepare clear, executive-ready reports and meeting materials, and escalade issues that need leadership direction.

Vendor and Contract Management

• Maintain vendor KPI dashboards, renewal trackers, issue logs and corrective-action records.
• Validate performance data used for business reviews, renewals, rebids and sourcing decisions.
• Coordinate renewal milestones and vendor follow-up to reduce service gaps and cost leakage.
• Support minor procurement within approved authority.

Safety, Compliance and Business Continuity

• Coordinate documentation for fire/life-safety, public-health, ADA, contractor safety and other regulatory programs.
• Partner with Risk, Legal and center teams on high-risk work controls and corrective-action tracking.
• Maintain emergency restoration vendors, response protocols and post-event action tracking.
• Provide continuity support during facilities leadership vacancies or transitions.

Systems and Process Improvement

• Oversee work-order reporting and dashboards, and promote consistent use and data quality in CMMS, BMS/EMS and contractor-management platforms.
• Lead cross-functional task forces that turn priorities into practical workflows, templates and controls.
• Support national training, onboarding and knowledge-retention programs.
• Partner with Facilities Directors and Managers, center leadership, Procurement, Risk, Legal, Sustainability, Finance, Development, IT and consultants.
• Travel to U.S. portfolio locations as needed.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in facilities management, engineering, construction management, business, real estate, EHS or a related field, or equivalent experience.
• 5+ years of progressive experience in multi-site facilities operations, commercial or retail real estate, construction or project coordination, or engineering services.
• Proven experience managing compliance programs, vendor performance and cross-functional projects across multiple locations.
• Working knowledge of building systems (HVAC, electrical, plumbing, fire protection, vertical transportation, roofing, parking structures and controls).
• Working knowledge of OSHA, EPA, ADA and fire/life-safety requirements.
• Strong project-control skills, including scope, budget, schedule, risk and closeout.
• Ability to analyze operational and financial data and produce clear dashboards and executive reporting.
• Ability to interpret contracts, scopes of work, proposals, inspection reports and technical documents.
• Advanced Microsoft 365 skills (Excel, PowerPoint, Word, Teams, SharePoint) and CMMS experience.
• Excellent communication skills, sound judgment and strong attention to detail.

Preferred Qualifications

• Experience supporting a national or regional portfolio of shopping centers, mixed-use or other complex public-facing properties.
• Experience with fire/life-safety testing, water-management programs, ADA reviews or high-risk work permits.
• Experience with asset-condition assessments and multiyear capital planning.
• Experience with RFPs, bid leveling, contract renewals, supplier scorecards and corrective-action plans.
• Experience administering CMMS, BMS/EMS or business-intelligence tools.
• CFM, FMP, PMP, CSP, LEED Green Associate or a comparable certification (or progress toward one).

Compensation

• Exempt position
• Salary range: $97,000 to $117,000, plus a discretionary annual bonus

Location

• Century City, CA

Join an Industry-Leading Team

Be part of an innovative organization transforming the retail experience. Our culture is built on PACE:

• Passion: We bring energy and commitment to creating exceptional experiences.
• Act as One: We collaborate across teams to achieve shared success.
• Curiosity: We embrace innovation and keep looking for better ways to work.
• Excellence with Impact: We hold high standards and deliver results that create lasting value.

We offer a dynamic, results-driven culture where your ideas are valued, your growth is supported and your work makes a lasting impact. If that sounds like you, we encourage you to apply.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Unibail-Rodamco-Westfield provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email [e-mail].